Reading
Hi, I’m
Shanija Walker
Decatur,GA
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
years of professional experience
1
year of post-secondary education
Work History
Berea College Printing ServicesBerea, KY
Office Assistant
08.2022 - Current
Job overview
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed daily data entry and kept clerical information accurate and up-to-date.
WalmartDecatur, GA
Toys Associate
05.2022 - 07.2023
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
WalmartDecatur, GA
Customer Service Representative
12.2021 - 05.2022
Job overview
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed refunds and exchanges in accordance with company policy.
WalmartDecatur, GA
Cashier
07.2021 - 12.2021
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
McDonald's Tucker, GA
Cahier
03.2020 - 07.2021
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
Education
Berea CollegeBerea, KY
Bachelor of Arts from Health Studies
08.2022 - Current
Georgia Piedmont Technical CollegeClarkston, GA
08.2020 - 05.2021
Columbia High SchoolDecatur, GA
High School Diploma
08.2018 - 05.2022
University Overview
- 3.8 GPA
- Ranked in Top 25% of class
- National Honor Society Member
- Spanish 3 National Spanish Honor Society Member
- Beta Club Member
- Student Government Association Member
- Completed AP course in History.
- Completed AP course in Chemistry.
- Completed AP course in United States Government and Politics.
- Work-based Learning Career Technology Department Awardee
Skills
Multi-line phone proficiency
Spreadsheet management
Filing and data archiving
Social media knowledge
Mail handling
Employee training and development
Accomplishments
- Office Assistant - Documented and resolved printer issues which led to printing fro students being fixed around campus.
- Customer Service Representative - Supervised team of 20 staff members.
- Cashier - Trained and mentored10 employees.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Interests
Volunteering
Music
Content creation
Piano
Timeline
Office Assistant
Berea College Printing Services
08.2022 - Current
Berea College
Bachelor of Arts from Health Studies
08.2022 - Current
Toys Associate
Walmart
05.2022 - 07.2023
Customer Service Representative
Walmart
12.2021 - 05.2022
Cashier
Walmart
07.2021 - 12.2021
Georgia Piedmont Technical College
08.2020 - 05.2021
Cahier
McDonald's
03.2020 - 07.2021
Columbia High School
High School Diploma
08.2018 - 05.2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse