Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Work Availability
Hi, I’m

Shanija Walker

Decatur,GA
Shanija Walker

Summary

Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

4
years of professional experience
1
year of post-secondary education

Work History

Berea College Printing Services
Berea, KY

Office Assistant
08.2022 - Current

Job overview

  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Walmart
Decatur, GA

Toys Associate
05.2022 - 07.2023

Job overview

  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Walmart
Decatur, GA

Customer Service Representative
12.2021 - 05.2022

Job overview

  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed refunds and exchanges in accordance with company policy.

Walmart
Decatur, GA

Cashier
07.2021 - 12.2021

Job overview

  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

McDonald's
Tucker, GA

Cahier
03.2020 - 07.2021

Job overview

  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.

Education

Berea College
Berea, KY

Bachelor of Arts from Health Studies
08.2022 - Current

Georgia Piedmont Technical College
Clarkston, GA

08.2020 - 2021.05

Columbia High School
Decatur, GA

High School Diploma
08.2018 - 2022.05

University Overview

  • 3.8 GPA
  • Ranked in Top 25% of class
  • National Honor Society Member
  • Spanish 3 National Spanish Honor Society Member
  • Beta Club Member
  • Student Government Association Member
  • Completed AP course in History.
  • Completed AP course in Chemistry.
  • Completed AP course in United States Government and Politics.
  • Work-based Learning Career Technology Department Awardee


Skills

Multi-line phone proficiency

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Accomplishments

  • Office Assistant - Documented and resolved printer issues which led to printing fro students being fixed around campus.
  • Customer Service Representative - Supervised team of 20 staff members.
  • Cashier - Trained and mentored10 employees.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Interests

Reading

Volunteering

Music

Content creation

Piano

Timeline

Office Assistant

Berea College Printing Services
08.2022 - Current

Berea College

Bachelor of Arts from Health Studies
08.2022 - Current

Toys Associate

Walmart
05.2022 - 07.2023

Customer Service Representative

Walmart
12.2021 - 05.2022

Cashier

Walmart
07.2021 - 12.2021

Georgia Piedmont Technical College

08.2020 - 2021.05

Cahier

McDonald's
03.2020 - 07.2021

Columbia High School

High School Diploma
08.2018 - 2022.05
Availability
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Shanija Walker