Shaniqua Cooper
Egg Harbor,NJ
Summary
Service - driven spa professional talented in the areas of guest relations and concierge. Dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Enthusiastic and dependable with excellent leadership skills.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Hard Rock Hotel & Casino
Atlantic City, NJ
08.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Lead Spa Attendant
Hard Rock Hotel & Casino
Atlantic City, NJ
06.2018 - 08.2023
- Greeted guests and provided them with information on spa services.
- Ensured that all safety protocols were followed at all times within the facility.
- Maintain a safe,clean , and well organized spa environment through consistent monitoring of the locker/facility area.
- Stock locker room supplies and amenities and maintain accurate supply list and inventory sheets.
- Regularly communicate to management all occurrences involving staff or guest in the spa that require attention.
Spa Attendant
Borgata Casino and Spa
Atlantic City, NJ
05.2015 - 06.2018
- Greeted customers in a professional and friendly manner.
- Inspected and maintained cleanliness of facility, including locker rooms, showers and restrooms.
- Provided towels, lockers and other amenities for guests.
Education
Diploma
Pleasantville High School
Pleasantville, NJSkills
- Information Protection
- Cash Handling
- Proficient in Book4Time, Info Genesis
- Guest Relations
- Safety and security procedures
- Listening Skills
- Team Oversight
- Problem-solving skills
- Sales expertise
- Reservations
- Training and mentoring
- Guest Services
- Customer Service
- Hospitality services
Timeline
Front Desk Agent
Hard Rock Hotel & Casino
08.2023 - Current
Lead Spa Attendant
Hard Rock Hotel & Casino
06.2018 - 08.2023
Spa Attendant
Borgata Casino and Spa
05.2015 - 06.2018
Diploma
Pleasantville High School
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