Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanise Bovian

New York,NY

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.

Friendly Camp Counselor skilled at motivating children and helping each to embrace camp environment. Driven individual committed to implementing and leading fun, educational, and entertaining group activities. Caring supervisor of stressed and scared campers.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
New York, NY
11.2022 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Severe

Waffle House
Delaware St, St
08.2023 - 09.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Receptionist (syep)

Youth on the move
New York, Ny
07.2024 - 08.2024
  • Organized multiple events for the program, utilizing problem-solving and multitasking skills to ensure successful outcomes.• Foster relationships with local businesses in order to create job opportunities for participants.• Collaborated with other staff members to ensure smooth operation of daily activities.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted with special projects assigned by management when required.

Sales Associate

Macy's
Bronx, New York
02.2023 - 07.2023
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.

SYEP Employee

camp counselor
New York, Ny
07.2022 - 08.2022
  • Collaborated with other staff members to ensure smooth operation of daily activities.• Developed strong communication skills while working as a SYEP employee and interacting with other staff members.

Education

Health Care Administration

Mercy College
The Bronx, NY

Skills

  • Dining room maintenance
  • Espresso machine operation
  • Display case merchandising
  • Opening and closing duties
  • Cash handling
  • Sales expertise
  • Safe food handling practices
  • Food safety
  • Table setting
  • Time management
  • Hospitality and accommodation

Timeline

Receptionist (syep)

Youth on the move
07.2024 - 08.2024

Severe

Waffle House
08.2023 - 09.2024

Sales Associate

Macy's
02.2023 - 07.2023

Barista

Starbucks
11.2022 - Current

SYEP Employee

camp counselor
07.2022 - 08.2022

Health Care Administration

Mercy College
Shanise Bovian