Shanna Dubose
1815 Queen Chapel Road,South Carolina
Summary
Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Dynamic customer service professional with extensive experience at Jack in the Box, excelling in problem resolution and relationship building. Proven track record of enhancing guest satisfaction through effective communication and critical thinking. Skilled in Microsoft Excel and adept at training staff to uphold high operational standards, fostering a positive team environment
Overview
17
17
years of professional experience
Work History
Crew Member
Popeyes Chicken
Charlotte, NC
07.2020 - 12.2022
- Prepared and assembled food items following safety and quality standards.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Operated kitchen equipment safely while adhering to health regulations and protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Shift Supervisor
Jack in the Box
Concord, NC
04.2016 - 12.2020
- Supervised team members to ensure adherence to food safety standards and operational procedures.
- Managed inventory levels and coordinated supply orders to maintain product availability.
- Trained new employees on customer service protocols and operational processes.
- Monitored shift performance metrics, identifying areas for improvement in service efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Implemented staff schedules to optimize labor costs while meeting peak service demands.
- Conducted regular audits of food quality and cleanliness standards, ensuring compliance with health regulations.
Waitress Supervisor
Huddle House
Camden, SC
03.2011 - 11.2015
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained new staff on menu items, customer service protocols, and operational procedures.
- Managed scheduling and staffing to optimize workflow and meet customer demand.
- Conducted regular inventory checks, maintaining accurate stock levels and minimizing waste.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Monitored compliance with health regulations, ensuring safety standards were consistently met.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Boosted customer satisfaction with quick and accurate order processing.
- Achieved high levels of customer loyalty through exceptional service and engagement.
Customer Service Representative
Circle K
Concord, NC
03.2006 - 11.2010
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in maintaining inventory levels to ensure product availability for customers.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
- Collaborated with team members to enhance store operations and improve workflow efficiency.
- Trained new staff on customer service protocols and company policies to ensure compliance.
- Handled customer complaints professionally, transforming negative experiences into positive resolutions.
- Monitored store cleanliness and organization, contributing to a welcoming environment for customers.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VASkills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Computer proficiency
Follow-up skills
Task delegation
Microsoft Excel
Timeline
Crew Member
Popeyes Chicken
07.2020 - 12.2022
Shift Supervisor
Jack in the Box
04.2016 - 12.2020
Waitress Supervisor
Huddle House
03.2011 - 11.2015
Customer Service Representative
Circle K
03.2006 - 11.2010
Bachelor of Science - Psychology
Liberty University