Shannon Carpenter
Rock Hill,SC
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
1824
1824
years of professional experience
2013
2013
years of post-secondary education
Work History
Collections Specialist
Williams and Fudge
Rock Hill, SC
11.202 - Current
- Managed customer accounts to ensure timely payment collection.
- Communicated with consumers to resolve outstanding financial issues.
- Assisted in training new staff on collections procedures and tools.
- Documented interactions and maintained accurate records of communications.
- Assisted consumers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Completed skip traces on customers failing respond to collection efforts.
- Met demands of busy by performing high volume of daily calls.
- Developed relationships with debtors to encourage timely payments.
- Recorded payment arrangements in the collections management system.
Shipping and Receiving Clerk
Wikoff Color
Fort Mill, South Carolina
05.2020 - 10.2021
- Processed incoming shipments and verified accuracy of received items.
- Maintained organized inventory for efficient retrieval and storage.
- Prepared outgoing packages for shipment using appropriate labels and documentation.
- Coordinated with suppliers to resolve discrepancies in shipping orders.
- Assisted in training new employees on shipping and receiving procedures.
- Collaborated with team members to improve workflow efficiency in the warehouse.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated computers to access information related to shipping activities.
Education
Cornell High School
Rock Hill, SCSkills
- Account management
- Payment negotiation
- Collections software
- Inventory management
- Conflict resolution
- Workflow optimization
- Employee training
- Effective communication
- Problem solving
Timeline
Shipping and Receiving Clerk
Wikoff Color
05.2020 - 10.2021
Cornell High School
Collections Specialist
Williams and Fudge
11.202 - Current
Similar Profiles
Peyton WilliamsPeyton Williams
IT Intern at Williams And Fudge Inc.IT Intern at Williams And Fudge Inc.
Debra PettiwayDebra Pettiway
Customer Service Representative Collections at Williams And FudgeCustomer Service Representative Collections at Williams And Fudge
Timothy RauschenbergerTimothy Rauschenberger
Cashier at Country Kettle FudgeCashier at Country Kettle Fudge
Quatrial ThompsonQuatrial Thompson
Memory Care Coordinator at Spring Oaks (York)Memory Care Coordinator at Spring Oaks (York)
Kaleis GibsonKaleis Gibson
Receptionist at Todd, Bremer, and Lawson Inc.Receptionist at Todd, Bremer, and Lawson Inc.