Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Dumas

Opelika,AL

Summary

Proven Housing Case Manager at Aletheia House, adept in building landlord relationships and enhancing client self-sufficiency through supportive counseling and policy knowledge. Achieved significant improvements in client financial planning and housing stability, demonstrating exceptional client advocacy and multicultural sensitivity.

Overview

4
4
years of professional experience

Work History

Housing Case Manager

Aletheia House
08.2022 - Current
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.

Guest Service Representative

East Alabama Health
02.2023 - 06.2023
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Program Assistant

Aletheia House
08.2020 - 08.2022
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of [Type] program and associated activities.

Education

Bachelor of Science - Psychology

Auburn University-Montgomery
Montgomery, AL
03.2026

Associate of Science - Human Services

Kaplan University
Davenport, IA
10.2015

Skills

  • Client Advocacy
  • Multicultural Sensitivity
  • Policy Knowledge
  • Supportive Counseling
  • Maintaining confidentiality
  • Behavioral support
  • Mental Health Assessment

Timeline

Guest Service Representative

East Alabama Health
02.2023 - 06.2023

Housing Case Manager

Aletheia House
08.2022 - Current

Program Assistant

Aletheia House
08.2020 - 08.2022

Bachelor of Science - Psychology

Auburn University-Montgomery

Associate of Science - Human Services

Kaplan University

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Shannon Dumas