Shannon Heile
Cypress,CA
Summary
Administrative professional with 20 years of management experience. Proven record of leading teams, managing schedules, fostering customer relationships, maximizing profits, and improving business operations.
Overview
19
19
years of professional experience
Work History
Assistant Service Manager
Chandler’s A/C & Refrigeration
Santa Ana
06.2014 - Current
- Schedule and dispatch technicians for service calls, preventative maintenances, and after hours emergency calls across 6 different counties in Southern California.
- Use 3rd party facility software, such as Service Channel, EcoTrak, and Corrigo to manage work orders, maintenances, proposals, and customer communications.
- Coordinate access with property managers and ensure all permits and insurances are on file and up-to-date.
- Generate work orders and proposals in Wintac and update statuses until job completion.
- Procure parts, materials, and truck stock items for projects. Control material and labor costs to ensure profitability.
- Entering vendor invoices, job costing materials to purchase orders, and paying outstanding balances.
- Sending statements and invoices, collections, completing bank deposits, and reconciling accounts.
- Onboarding of new employees and administering insurance benefits.
Assistant Manager
Pride Bakeries
Seal Beach, CA
01.2014 - 06.2014
- Managed daily operations including food prep and customer service.
- Completed weekly staff schedules to meet business needs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- As the training specialist, assisted with onboarding of new employees and holding quarterly meetings for seasonal product launches.
Librarian I
County of San Bernardino
Barstow, CA
06.2013 - 01.2014
- Catalogued and organized books, materials and other documents for proper library management.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
- Researched, planned, and set up library exhibits.
- Doubled the amount of educational programs, workshops, and events offered at this branch.
General Manager
McDonald's
Victorville, CA
02.2006 - 01.2014
- Manage daily restaurant operations, including staff scheduling, inventory management, and cash flow.
- Train and supervise staff to ensure high-quality service and meet company standards and goals.
- Handle customer inquiries and complaints promptly to ensure customer satisfaction.
Education
Bachelor Of Science - Business Management
Western Governors University
Salt Lake City, UTAssociate Of Arts - Liberal Arts
Victor Valley College
Victorville, CAAssociate Of Science - Child Development
Victor Valley College
Victorville, CAAssociate Of Science - Business
Victor Valley College
Victorville, CASkills
- Leadership
- Adaptability
- Communication
- Problem Solving
- Schedule Coordination
Timeline
Assistant Service Manager
Chandler’s A/C & Refrigeration
06.2014 - Current
Assistant Manager
Pride Bakeries
01.2014 - 06.2014
Librarian I
County of San Bernardino
06.2013 - 01.2014
General Manager
McDonald's
02.2006 - 01.2014
Bachelor Of Science - Business Management
Western Governors University
Associate Of Arts - Liberal Arts
Victor Valley College
Associate Of Science - Child Development
Victor Valley College
Associate Of Science - Business
Victor Valley College