Shannon Helmuth
DESTIN,FL
Summary
Spirited Server, offering more than 26 years of expertise working in high volume restaurants. Poised, pleasant and skilled in sales methods. Seeking new position with organization in hospitality industry.
Overview
35
35
years of professional experience
Work History
Server
Great Southern Cafe
83 Central Square, Santa Rosa Beach, FL 32459, United States
Mar.2019 - Current
- Described menu items, special offerings and appropriately identified wine pairings
- Promoted items on beverage lists and restaurant specials
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Implemented effective operational strategies and built customer and employee loyalty
- Checked identification to enforce age requirement for alcoholic beverages
- Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly
- Received frequent customer compliments for going above and beyond normal duties
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Ensured customer satisfaction by responding quickly to orders and entertainment requests
- Increased sales from $500 to $1000 by up selling food and alcohol to customers
Realtor
Realty One Group Emerald Coast
321 Harbor Blvd Destin, Florida
10.2019 - Current
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Negotiated contracts with buyers and sellers to maximize customer savings
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales
- Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs
- Compared properties to determine competitive market prices
- Educated clients by delivering effective explanations of short sales processes, mortgage loan processing and foreclosures
Server
Ajs Seafood And Oyster Bar
116 E Hwy 98, FL
03.2003 - 03.2019
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Bonefish Grill Restaurants
DESTIN, United States
03.2001 - 03.2003
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
Server
Cuvee Wine & Bistro
DESTIN, United States
03.2002 - 03.2003
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Pompano Joes
DESTIN, United States
03.2000 - 03.2001
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Ajs Seafood And Oyster Bar
DESTIN, United States
03.1989 - 03.2000
- Checked guests' identification before serving alcoholic beverages.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
Bachelors - Business
Okaloosa Walton Community College
Niceville, FL2000
Skills
- High-volume dining
- Dining area cleanliness
- Menu presentation
- Wine service
- Customer service
- Cash handling expert
- Hospitality service expertise
- Table side service
- Menu memorization
- Food sales and promotion
Timeline
Realtor
Realty One Group Emerald Coast
10.2019 - Current
Server
Great Southern Cafe
Mar.2019 - Current
Server
Ajs Seafood And Oyster Bar
03.2003 - 03.2019
Server
Cuvee Wine & Bistro
03.2002 - 03.2003
Server
Bonefish Grill Restaurants
03.2001 - 03.2003
Server
Pompano Joes
03.2000 - 03.2001
Server
Ajs Seafood And Oyster Bar
03.1989 - 03.2000
Bachelors - Business
Okaloosa Walton Community College
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