Shannon Hott
Nashville,TN
Summary
Team leader, and trainer for all bar staff at Mafiaoza's. Excelled in creating a loyal customer base through exceptional service and innovative promotions. Part time General Manager for 3 months, when needed to step up. Successfully boosted bar revenue through strategic initiatives and strong supplier relationships.
Overview
5
5
years of professional experience
Work History
Bar Manager
Mafiaoza's
Nashville, TN
12.2023 - 10.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender Shift Manager
Bottle Cap
Nashville, TN
08.2022 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Server
Monen Family Restaurant Group
Nashville, TN
10.2019 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Communications
Bridgewater College
Bridgewater, VASkills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
Timeline
Bar Manager
Mafiaoza's
12.2023 - 10.2024
Bartender Shift Manager
Bottle Cap
08.2022 - 07.2023
Server
Monen Family Restaurant Group
10.2019 - 06.2022
Communications
Bridgewater College