Shannon Lea
Webster,TX
Summary
Proven ability to thrive in fast-paced, dynamic environments while enhancing operational efficiency through successful sales closures and revenue generation.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Homeco Plus
Webster, Texas
08.2025 - Current
- Engage new and existing customers to identify needs.
- Provide customers with product information, pricing and availability.
- Negotiate prices, terms of sale to close transactions.
- Generate sales through strategic outbound calling and diligent lead follow-up.
- Follow up on pending orders and inquiries in a timely manner.
- Maintain detailed records of customer interactions, orders and status updates.
- Communicate with various vendors to stay updated on product knowledge, pricing, and showroom displays.
CSR|Dispatch
DH Services, LLC
League City, Texas
08.2023 - 05.2025
- Scheduled and dispatched plumbing service personnel to client locations based on priority and availability.
- Communicated effectively with plumbing service personnel to provide necessary details and updates.
- Tracked ongoing service calls, providing timely updates to clients.
- Monitored the status of ongoing service calls and provide updates to clients as needed.
- Received and processed service requests from clients via phone, email, or online platforms.
- Maintained accurate records of service requests, appointments, and client interactions.
- Resolved client inquiries and issues efficiently to enhance satisfaction.
- Conducted follow-up calls to clients, gathering feedback to improve service.
Field Sales Representative
NFIB
Nashville, Tennessee
05.2019 - 02.2023
- Obtained on an average at least three new business accounts daily during tenure.
- Increased new accounts by leveraging personal and professional networks to build lasting relationships, contributing to significant business growth.
- Attracted new customers and retained existing ones through proactive management of needs and development of tailored solutions, enhancing overall customer satisfaction.
- Delivered exceptional customer service, achieving nearly 100% customer retention rate and securing yearly membership renewals.
- Honored with various awards for exceptional contribution to sales, notably the President's Club.
Contractor
ON-SITE EVENT MUSIC COORDINATOR
Denver, Colorado
12.2012 - 11.2019
- Managed event bookings and collaborated with clients to finalize set-up, music playlists, announcements, and requirements, ensuring tailored event experiences.
- Coordinated scheduling and usage of sound, lighting, and other venue equipment for special events, optimizing technical support for seamless execution.
- Operated sound and lighting equipment, significantly enhancing event atmosphere and audience engagement.
- Troubleshot issues during live events, ensuring seamless technical support.
- Set up and installed microphones, lights, video monitors, projectors, speakers, and video cameras.
- Adapted music selections based on real-time audience feedback during performances.
- Networked with local artists and vendors to create partnerships for future events.
Inside Sales Associate
HOME ADVISOR
Golden, Colorado
12.2007 - 11.2010
- Scheduled meetings with potential and existing customers to talk about new products and services.
- Managed 200 incoming customer calls daily, providing timely assistance and product information
- Drove sales through outbound calling and lead follow-up, utilizing scripts and effective phone techniques.
- Provided customers with product information, pricing and availability.
- Conducted follow-ups with customers to ensure satisfaction and resolve technical or service issues post-sale.
- Performed background checks, including verification of proper licensing and insurance.
Education
MEDICAL ASSISTANT CERTIFICATION -
NATIONAL INSTITUTE OF TECHNOLOGY
HOUSTON, TEXASEARNED SOME COLLEGE CREDITS -
SAN JACINTO COLLEGE
HOUSTON, TEXASSkills
- Lead generation
- Sales expertise
- Telephone sales
- Sales presentations
- Revenue growth
- Price negotiation
- Sales reporting
- Product demonstration
- Customer service
- Communication
- Issue resolution
- Active listening
- Detail management
- Multitasking
- Time management
- Meeting deadlines
- Teamwork
- Networking skills
- Persuasive negotiator
- Interpersonal skills
- Rapport building
Qualifications Summary
- Dedicated and reliable professional with a strong commitment to delivering exceptional results and maintaining high performance standards.
- Proven team player who collaborates effectively across departments to support shared goals and enhance overall productivity.
- Skilled in sales strategy, customer engagement, and revenue generation, consistently meeting or exceeding performance targets.
- Strong communication and relationship‑building abilities, with a track record of driving customer satisfaction and repeat business.
- Quick learner with a proactive mindset, adaptable to fast‑paced environments and evolving business needs.
Accomplishments
Q4 Sales Award, 2019
Presidents Club Award, 2020
Timeline
Inside Sales Representative
Homeco Plus
08.2025 - Current
CSR|Dispatch
DH Services, LLC
08.2023 - 05.2025
Field Sales Representative
NFIB
05.2019 - 02.2023
Contractor
ON-SITE EVENT MUSIC COORDINATOR
12.2012 - 11.2019
Inside Sales Associate
HOME ADVISOR
12.2007 - 11.2010
MEDICAL ASSISTANT CERTIFICATION -
NATIONAL INSTITUTE OF TECHNOLOGY
EARNED SOME COLLEGE CREDITS -
SAN JACINTO COLLEGE