Shannon Lively
Jacksonville,Florida
Summary
I am a seasoned electronics technician, with several years of maintenance and troubleshooting experience. As a technician, I gained a lot of experience working in teams and with subject matter experts. I am a skilled communicator and a detail-oriented worker.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Home Depot
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Fire Controlman
US Navy
04.2016 - 04.2022
- Operated and maintained key combat equipment.
- Maintained operational computer systems by inspecting, testing, and aligning radar and weapons equipment and associated networks.
- Supported decision-making by making weapon direction systems employment recommendations.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Promoted unit efficiency by conducting training seminars to educate subordinate personnel on effective equipment maintenance and troubleshooting methods.
- Identified and reported target positions to accurately calibrate weapons direction systems.
Construction Laborer
N/A
07.2011 - 04.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Cook
Sonics Drive In
07.2007 - 07.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Associate of Science - Biomedical Equipment Technician
FSCJ
Jacksonville, FL12.2023
Skills
- Safety Regulations
- Customer Service
- Mainframe Systems
- Customer Data Confidentiality
- Instrumentation Specification
- First-Tier Technical Support
- Document and Records Management
Timeline
Customer Service Associate
Home Depot
01.2023 - Current
Fire Controlman
US Navy
04.2016 - 04.2022
Construction Laborer
N/A
07.2011 - 04.2016
Cook
Sonics Drive In
07.2007 - 07.2011
Associate of Science - Biomedical Equipment Technician
FSCJ
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