Shannon Mathews

Branch Lead Designee responsible for leading my teams in providing a consistent and positive experience for both colleagues and clients and supporting other locations with staffing needs. Branch Operations Standards champion. Client-focused with an emphasis on achieving positive business outcomes.

Streamlined accounting processes for twelve Independence Title locations in a newly created department dedicated to outstanding checks. Time manager focused on meeting deadlines, supporting partners and improving customer experiences. Improved accuracy and efficiency by creating resource material used to coach new hires.

Teller Lead promoted to Financial Services Representative at a large commercial bank. Collaborated with colleagues, partners and vendors to provide a higher caliber of service to premier business clients. Risk manager dedicated to supporting the teller row in processing transactions efficiently and accurately, providing coaching and support when needed. Created resources used by several branches to ensure a consistent level of service was provided on sensitive business requests.