Shannon Mattox
Fortville,IN
Summary
Dynamic professional with a proven track record at Cracker Barrel Old Country Store, excelling in customer service and small business operations. As Co-Owner of Skm Wholesale Pallet Liquidation LLC, I enhanced customer satisfaction and optimized financial management, demonstrating strong decision-making and leadership skills to drive profitability and foster lasting relationships.
Business professional skilled in strategic planning, financial oversight, and operational management. Proven ability to drive growth through effective leadership, team collaboration, and focus on achieving results. Expertise in problem-solving, and adapting to evolving business needs. Known for reliability and strong commitment to organizational success.
Overview
21
21
years of professional experience
Work History
Co-Owner
Skm Wholesale Pallet Liquidation LLC
08.2021 - Current
- Manage day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborate with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
MCBB Top Talent
Cracker Barrell Old Country Store
03.2017 - 05.2021
- Led Regional bottom box incident calls
- Collaboration with multi-units to increase company metric requirements and multi-unit results
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility.
General Manager
Cracker Barrell Old Country Store
09.2004 - 05.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Business Management
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Mt. Vernon High School
Fortville, IN05-2000
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
Timeline
Co-Owner
Skm Wholesale Pallet Liquidation LLC
08.2021 - Current
MCBB Top Talent
Cracker Barrell Old Country Store
03.2017 - 05.2021
General Manager
Cracker Barrell Old Country Store
09.2004 - 05.2021
No Degree - Business Management
Ivy Tech Community College of Indiana
High School Diploma -
Mt. Vernon High School
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