Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shannon Murray

Medical Billing Specialist/ Receptionist
Mayo,FL
Shannon Murray

Summary

Competent in billing and coding. Providing 5 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Knowledgeable and dedicated customer service professional with extensive experience in a fast pace industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
years of professional experience

Work History

Cardiology And Internal Medicine Group Of North FL

MEDICAL FRONT OFFICE RECEPTIONIST
02.2016 - 01.2024

Job overview

  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
  • Evaluated patients' financial status and established appropriate payment plans
  • Accurately posted and sent out all medical claims
  • Determined prior authorizations for medication and outpatient procedures
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts
  • Posted payments and collections on regular basis.

Sykes Enterprises Inc.

CUSTOMER CARE REPRESENTATIVE
02.2014 - 02.2016

Job overview

  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Developed client rapport by promptly processing requests and resolving financial discrepancies
  • Entered customer data into company databases, including demographics and preferences
  • Reduced spending by negotiating beneficial deals to secure ideal rates
  • Assisted call-in customers with questions and orders
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Suwannee Health And Rehabilitation

CERTIFIED NURSING ASSISTANT
01.2006 - 06.2008

Job overview

  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Penn Foster Career School
Scranton, PA

Diploma in Medical Billing and Coding

University Overview

Suwannee High School
Live Oak, FL

High School Diploma

University Overview

Skills

  • Medical office administration
  • Insurance claims
  • EMR/EHR
  • Patient Scheduling
  • Medical transcription
  • Electronic Medical Records
  • Medical billing and coding
  • Appointment Scheduling
  • Payment collection
  • Reminder calls
  • Account management
  • Insurance Verification
  • Medical Records Management

Timeline

MEDICAL FRONT OFFICE RECEPTIONIST
Cardiology And Internal Medicine Group Of North FL
02.2016 - 01.2024
CUSTOMER CARE REPRESENTATIVE
Sykes Enterprises Inc.
02.2014 - 02.2016
CERTIFIED NURSING ASSISTANT
Suwannee Health And Rehabilitation
01.2006 - 06.2008
Penn Foster Career School
Diploma in Medical Billing and Coding
Suwannee High School
High School Diploma
Shannon MurrayMedical Billing Specialist/ Receptionist