Shannon Nguyen
Haltom City,Texas
Summary
Professional with a strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
9
9
years of professional experience
Work History
Crew Member
Tropical Smoothie Cafe
Fort Worth, TX
11.2025 - Current
- Collaborated with team members of 4 to streamline order preparation processes for improved service speed.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
Shift Leader
Sweetgreen
Fort Worth, TX
09.2025 - 01.2026
- Managed a team of 5.
- Monitored inventory levels daily, reducing waste by ensuring timely restocking of ingredients.
- Resolved customer complaints efficiently, enhancing guest satisfaction through effective communication strategies.
- Identified process improvements regularly, leading initiatives that streamlined operations and enhanced service speed.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Manager
Shake Shack Westbend
Fort Worth, TX
02.2022 - 09.2025
- Managed a team of 5. For peak hours, managed a team of 7.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached team members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
AVID Tutor
Carrollton-Farmers Branch ISD
Carrollton, TX
03.2019 - 04.2022
- Tutored a group of 7 students.
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
- Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
- Served as academic and social resource for high school and middle school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
- Guided students through skillset self-discovery to navigate career and college decision processes.
- Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
Computer Technician
Etectronics
Bedford, TX
04.2021 - 10.2021
- Run a diagnostic test on an average of 30 devices per day.
- Diagnosed hardware and software issues, providing timely solutions that minimized downtime for users.
- Documented troubleshooting processes and resolutions in a knowledge base for future reference by team members.
Team Member
Panera Bread
Hurst, TX
01.2017 - 08.2018
- Worked with a team of 5. During peak hours, work with a team of 7.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Bachelor of Science - Human Resources Management
University of Alabama At Birmingham
Birmingham, AL12-2025
High School Diploma -
L. D. Bell High School
Bedford, TX06-2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Self-discipline and Initiative
- Leadership qualities
- Resilience and persistence
- Creativity and innovation
- Reliability and punctuality
- Quality assurance
Accomplishments
- Supervised a team of 5 staff members.
- Collaborated with a team of 5 in the development of a Capstone Project.
Languages
Vietnamese
Native or Bilingual
Timeline
Crew Member
Tropical Smoothie Cafe
11.2025 - Current
Shift Leader
Sweetgreen
09.2025 - 01.2026
Shift Manager
Shake Shack Westbend
02.2022 - 09.2025
Computer Technician
Etectronics
04.2021 - 10.2021
AVID Tutor
Carrollton-Farmers Branch ISD
03.2019 - 04.2022
Team Member
Panera Bread
01.2017 - 08.2018
Bachelor of Science - Human Resources Management
University of Alabama At Birmingham
High School Diploma -
L. D. Bell High School
Custom
“Do the right thing” award from Shake Shack