Shannon Reese
Sheboygan,WI
Summary
Proven leader and skilled Bar Manager at WiTexLLC NorthStar Bar, adept in staff training and bar management, increased revenue through innovative strategies and exceptional customer service. Demonstrated ability to foster team leadership and maintain high health and safety standards, significantly enhancing customer satisfaction and loyalty. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering [Number] years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
27
27
years of professional experience
Work History
Bar Manager
Al And Als Steinhaus
Sheboygan, WI
07.2019 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bar Manager
WiTexLLC NorhtStar Bar
Sheboygan, WI
11.2011 - 03.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Followed strict recipes and drink measurements to minimize product used.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
CNA
SunnyRidge Nursing Home
Sheboygan, WI
12.1997 - 11.2003
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
Education
High School Diploma -
South High School
Sheboygan, WI06.1994
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
Timeline
Bar Manager
Al And Als Steinhaus
07.2019 - Current
Bar Manager
WiTexLLC NorhtStar Bar
11.2011 - 03.2019
CNA
SunnyRidge Nursing Home
12.1997 - 11.2003
High School Diploma -
South High School