Shannon Riley
Portland,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager
Papa Murphy's
03.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Production Clerk
Bemis
01.2009 - 05.2011
- Processed documents and materials to disseminate information to appropriate parties.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Education
Associate of Science - General
Mt Hood Community College
Gresham, ORHigh School Diploma -
Castle Rock High School
Castle Rock, WA06.1992
No Degree - Accounting
CollegeAmerica
Portland, OR03.1992
Skills
- Microsoft Windows
- Profit and Loss
- Employee Scheduling
- Labor Cost Controls
- Accounting Techniques
- Accounting
- Customer Service
- Leadership
- Microsoft Office
- Google Docs
- Staff Training
- Cost Management
Timeline
General Manager
Papa Murphy's
03.2018 - Current
Production Clerk
Bemis
01.2009 - 05.2011
Associate of Science - General
Mt Hood Community College
High School Diploma -
Castle Rock High School
No Degree - Accounting
CollegeAmerica
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