Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Roller

Kremmling,Colorado

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Cross trained in multiple areas- Cardiology, Wound care, orthopedics, Pain management, phlebotomy.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Middle Park Health
11.2022 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • BLS Trained
  • Phlebotomy trained
  • Cross trained in family, Orthopedics, Pain management and cardiology

Paraprofessional

West Grand School District 1-jt
08.2021 - 12.2022
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Substitute teaching/ Coaching
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.

Dispatcher

Peak Material
08.2021 - 12.2022
  • Enhanced communication with drivers by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Implemented new software systems that improved efficiency within the dispatch center operations.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Manager

Grand Old West
08.2018 - 04.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Grand Adventure Brewing Company
08.2017 - 08.2018
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.

Caregiver

Cliffview Assisted Living
10.2014 - 07.2017
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • QMAP Certified

Education

Bachelor of Arts - Special Education

Colorado Mesa University
Grand Junction, CO

High School Diploma -

West Grand High School
Kremmling, CO

Skills

  • Data Entry
  • Patient Scheduling
  • Payment Collection
  • Patient Flow Management
  • HIPAA Compliance
  • Phlebotomy
  • Medical Billing
  • Procedure Assistance
  • BLS certified
  • Cross trained in Wound care

Timeline

Medical Assistant

Middle Park Health
11.2022 - Current

Paraprofessional

West Grand School District 1-jt
08.2021 - 12.2022

Dispatcher

Peak Material
08.2021 - 12.2022

Manager

Grand Old West
08.2018 - 04.2020

Manager

Grand Adventure Brewing Company
08.2017 - 08.2018

Caregiver

Cliffview Assisted Living
10.2014 - 07.2017

Bachelor of Arts - Special Education

Colorado Mesa University

High School Diploma -

West Grand High School
Shannon Roller