Shannon Schminke
Carlsbad,CA
Summary
Motivated Manager possessing unprecedented customer service, organizational and oral communication skills. Highly intuitive with inventory control and money-saving strategies. Educated in business operations, accounting and marketing.
Overview
16
16
years of professional experience
Work History
Bar Manager
Jake's Del Mar
Del Mar, CA
05.2013 - Current
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Lead Server/Bartender
Jake's Del Mar
Del Mar, CA
02.2011 - 05.2013
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Supervised serving staff to drive high level of hospitality and food excellence.
Front Office Manager
West Inn & Suites
Carlsbad , CA
08.2008 - 08.2010
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
Bachelor of Science - Business Administration
University of Redlands
Redlands, CA05.2006
Skills
- Team Leadership
- Inventory Management
- Revenue Forecasting
- Vendor Relations
- Budget Development
- Performance Monitoring
Timeline
Bar Manager
Jake's Del Mar
05.2013 - Current
Lead Server/Bartender
Jake's Del Mar
02.2011 - 05.2013
Front Office Manager
West Inn & Suites
08.2008 - 08.2010
Bachelor of Science - Business Administration
University of Redlands
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