Shannon Wainwright
Edgerton,MO
Summary
Dynamic professional with extensive experience at County Of Orange Child Support Services, excelling in customer service and legal processes. Proven ability to train and mentor team members while maintaining meticulous attention to detail. Adept at multi-tasking and fostering positive relationships, ensuring efficient operations and exceptional support.
Overview
28
28
years of professional experience
Work History
Kitchen Staff Member
OPAA! Food Management
212 W. SIXTH STREET , MO
09.2024 - Current
- Prepared meals following standardized recipes and safety guidelines.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Supported team members during meal service to ensure timely food delivery.
- Followed food safety practices to prevent contamination during food preparation.
- Participated in daily cleaning routines to uphold health standards in the kitchen.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
CLERK/Sales Associate
PORTERS ACE HARDWARE
Smithville, Missouri
10.2023 - Current
- Supported customer inquiries through phone and in-person interactions promptly.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Attorney Clerk II
County Of Orange Child Support Services
Santa Ana, CA
05.2005 - 03.2023
- Trained new team members on standard operating procedures and offering guidance and expertise whenever called upon.
- Reviewed all cases thoroughly and captured all relevant information to ensure criteria is met to generate all court documents per department guidelines.
- Processed all incoming documents (Requests for Orders) by serving the non-filing party within a timely manner and filed Responsive Declarations promptly.
- Demonstrated critical thinking skills required to complete complex tasks independently.
- Fostering positive and respectful working relationship with colleagues by assisting them with understanding the systems utilized and cultivating a receptive work environment.
Attorney Clerk I
County Of Orange Child Support Services
Santa Ana, CA
11.2002 - 03.2005
- Typed variety of legal forms and documents from shorthand notes, general notes or oral instructions refers to department guidelines and California Code to determine correct format and language and makes adaptation as necessary to specific situations; verified all documents and forms prepared are in conformance with the facts of the case and the requirements of the court.
- Assisted attorneys by keeping them informed of court dates, located files for court and confirmed all documents needed for court date were placed in the file and ensured all documents were submitted to court and ensured filing deadline was met.
- Maintained files, recorded and calendared dates, pleas and trials.
- Received calls from the attorneys, court and the public giving general information and assisting attorney with caller. Took messages and screen calls for attorneys.
- Preformed other clerical duties with training of other clerical staff.
Receptionist
Priestley Family Chiropractic
Corona Del Mar, CA
04.1997 - 02.2000
- Greeted visitors and provided them with assistance.
- Conveyed treatments and general information about practice and chiropractic care.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Skills
- Customer Service
- Detail orientation
- Communication skills
- Training and mentoring
- Broad knowledge of legal processes
- Attentive to detail
- Excellent interpersonal and communication skills
- Multi-tasking
Additional Information
- Domestic violence
- Active Shooter
Timeline
Kitchen Staff Member
OPAA! Food Management
09.2024 - Current
CLERK/Sales Associate
PORTERS ACE HARDWARE
10.2023 - Current
Attorney Clerk II
County Of Orange Child Support Services
05.2005 - 03.2023
Attorney Clerk I
County Of Orange Child Support Services
11.2002 - 03.2005
Receptionist
Priestley Family Chiropractic
04.1997 - 02.2000
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