Shannon Watkins-Jones
Marshall,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Sodexo USA
07.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Patient Account Representative
Collection Management Company
04.2019 - 05.2022
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Reconciled statements with patient records.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
Direct Care Supervisor
Pace Opportunity
11.2016 - 10.2019
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Managed budgetary constraints while maintaining high-quality standards of care delivery for patients in need.
- Coordinated client assessments and admission processes, ensuring seamless integration into the program.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Mentored junior staff members, fostering professional growth and skill development.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
Customer Service Representative
Aegis Communications Group
01.2009 - 01.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science -
Wiley University
Marshall, Texas12.2028
Skills
- Office Administration
- Documentation and Record keeping
- Computer Proficiency
- Administrative Support
- Time Management
- Professional Communication
- Strong Problem Solver
- Deadline-oriented
- Dedicated Team Player
- Letter preparation
Timeline
Administrative Assistant
Sodexo USA
07.2022 - Current
Patient Account Representative
Collection Management Company
04.2019 - 05.2022
Direct Care Supervisor
Pace Opportunity
11.2016 - 10.2019
Customer Service Representative
Aegis Communications Group
01.2009 - 01.2015
Bachelor of Science -
Wiley University