Shannon Marie
Manitowoc,WI
Summary
Dynamic General Manager with a proven track record at Brick's Downtown Bar and Grill, excelling in staff scheduling and budget management. Enhanced service quality through strategic operational improvements and cultivated supplier relationships. Committed to customer service excellence and health compliance, driving significant business growth and operational efficiency.
Overview
21
21
years of professional experience
Work History
General Manager
Brick's Downtown Bar and Grill
Manitowoc, Wi
10.2025 - Current
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving service quality.
- Managed daily business operations, including budgeting, staffing, inventory control, and customer service.
- Coordinated kitchen and front-of-house activities to ensure efficient service flow.
- Cultivated supplier relationships to secure high-quality food and beverage procurement, enhancing menu offerings.
- Resolved customer complaints swiftly while upholding high service quality standards.
- Trained employees on duties, policies, and procedures to reinforce operational efficiency.
- Tracked monthly sales and generated reports to inform strategic business development decisions.
- Ensured compliance with local health regulations regarding food safety standards.
Outside Sales Representative
OneMonroe
Manitowoc, WI
07.2025 - 10.2025
- Presented product solutions to potential customers during site visits.
- Conducted site visits to assess customer needs, demonstrate products, and recommend tailored solutions.
- Conducted market research to identify new sales opportunities.
- Managed customer accounts, following up on service requests to ensure timely resolution and satisfaction.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Maintained accurate records of sales activities in CRM software.
- Organized and coordinated sales calls with customers and vendors to foster relationships and drive engagement.
- Met regularly with team members to discuss progress towards goals.
Customer Service Representative
Pc/nametag
Verona, Wisconsin
04.2023 - 07.2025
- Resolved customer complaints, contributing to a positive service experience and customer satisfaction.
- Handled incoming customer inquiries via phone and chat, ensuring professional and timely responses.
- Responded to incoming calls to assist customers with inquiries and issues., assisting customers with product inquiries, billing questions, and service issues to enhance overall customer experience.
- Collaborated with team members to enhance service delivery processes.
- Utilized CRM software for effective tracking and management of customer accounts.
- Updated customer accounts, addresses, and contact information in call management databases.
- Participated in training sessions to improve product knowledge and service skills.
- Met or exceeded benchmarks for call speed, accuracy, and volume consistently.
Pricing Coordinator
Placon
Fitchburg, Wisconsin
06.2022 - 01.2023
- Developed and maintained pricing models for various product categories.
- Collaborated with sales teams to ensure competitive pricing strategies.
- Worked closely with sales teams to assess profit margins and adjust items and categories.
- Analyzed rates and summarized findings in regular reports to management.
- Coordinated communication between departments regarding pricing changes.
- Handled bidding processes by coordinating materials, analyzing proposals and managing implementations for awarded contracts.
Sales Support Supervisor
Herman Miller
Sheboygan, Wisconsin
08.2005 - 06.2022
- Managed order processing and ensured timely fulfillment of customer requests.
- Coordinated communication between sales representatives and customers for effective collaboration.
- Collaborated with other departments to ensure that all customer requirements were met promptly.
- Provided technical assistance to customers regarding product features and functionality.
Education
High School Diploma -
Lincoln High School
Manitowoc, WI06-1989
Skills
- Budget management
- Staff scheduling
- Operational strategy
- Inventory oversight
- Sales forecasting
- Health regulations compliance
- Customer service excellence
- Interviewing techniques
- Candidate sourcing
- Onboarding processes
Timeline
General Manager
Brick's Downtown Bar and Grill
10.2025 - Current
Outside Sales Representative
OneMonroe
07.2025 - 10.2025
Customer Service Representative
Pc/nametag
04.2023 - 07.2025
Pricing Coordinator
Placon
06.2022 - 01.2023
Sales Support Supervisor
Herman Miller
08.2005 - 06.2022
High School Diploma -
Lincoln High School