Shantae Harris
Fairburn,SD
Summary
Accomplished Property Manager with a proven track record at Peak Management, enhancing tenant satisfaction and streamlining lease renewals. Expert in property inspections and adept at fostering exceptional tenant relations. Demonstrates strong communication skills and a customer service-focused approach, significantly improving operational efficiency and compliance. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
Work History
Property Manager
Peak Management
Fairburn, GA
04.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Leasing Consultant
Peak Management
Fairburn, GA
06.2018 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Assistant Manager
Worthing Companies
Atlanta,GA
06.2016 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Leasing Consultant
Worthing Companies
Atlanta, GA
02.2011 - 06.2016
- Verified tenant incomes and other information before accepting lease applications.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assist management with resident relations
- Excellent communication Skills
- Marketing and adverting strategies
- Sales and customer service
- Show properties to prospective tenants
Education
Associate of Science - Business Administration And Management
Everest College
Hampton02.2009
High School Diploma -
Creekside High School
Fairburn, GA06.2004
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
Timeline
Property Manager
Peak Management
04.2024 - Current
Leasing Consultant
Peak Management
06.2018 - Current
Assistant Manager
Worthing Companies
06.2016 - 06.2018
Leasing Consultant
Worthing Companies
02.2011 - 06.2016
Associate of Science - Business Administration And Management
Everest College
High School Diploma -
Creekside High School