Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantae Harris

Fairburn,GA

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

12
12
years of professional experience

Work History

Community Manager

Peak Management
Fairburn, GA
04.2024 - Current
  • Responded to customer inquiries in a timely manner.
  • Collaborated with other departments to ensure customer satisfaction.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.

Leasing Consultant

Peak Management
Fairburn, GA
06.2018 - 04.2024
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared lease agreements collected security deposits and rent payments from tenants.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Assistant Manager

The Worthing Companies
Atlanta, GA
05.2016 - 06.2018
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Implemented quality control measures to uphold company standards.

Education

Associate of Science - Business Administration

Everest College
Hampton, VA
02-2009

High School Diploma -

Creekside High School
Fairburn, GA
05-2004

Skills

  • Resident relations
  • Conflict handling
  • Leasing and sales
  • Apartment inspections
  • Payment management
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Property tour coordination
  • Rent Manager, Yardi, Excel

Timeline

Community Manager

Peak Management
04.2024 - Current

Leasing Consultant

Peak Management
06.2018 - 04.2024

Assistant Manager

The Worthing Companies
05.2016 - 06.2018

Associate of Science - Business Administration

Everest College

High School Diploma -

Creekside High School

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Shantae Harris