Shanterria Canady
Riverview,FL
Summary
Dedicated Senior Customer Service Representative with 10+ years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
9
9
years of professional experience
Work History
Office Coordinator
U.S. Legal Support
Tampa, FL
08.2023 - Current
- Followed up with customer inquiries via phone or email promptly through Zendesk, SPOT. And Outlook.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Greeted visitors and directed them to the appropriate area or person.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
Vanguard
RandstadUSA: Vanguard
Tampa, FL
10/11/21 - 05.2023
- Account Maintenance
- Open new accounts
- Change account Ownership
- Verify specific documents raved from the client such as: SEA (Small estate affidavits), CLOT (Certified letter of Testamentary), CDC (Certified Death Certificate)
- Used- Lexis Nexis, Crewnet, Microsoft word, Excel, One note, Teams, Crave, and Genesys
Wipro
Health plan Services
Tampa, FL
11.2019 - 10.2021
- Staffing employees to authorized sites to perform Covid vaccine shots
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Member Service Representative
US Imaging Network
Tampa, FL
09.2018 - 11.2019
- Scheduled members for Advanced Radiology Test I.E (MRI, CT OR PET scans.)
- Implemented best practices and enforced compliance with policies and procedures.
Senior Process Executive
Cognizant (Emblem Health)
Tampa, FL
04.2015 - 09.2018
- Claims
- schedule appointments
- Find/Assign Doctor
- Advocate for members
- Researched and investigated continuously to pinpoint process improvements needed to elevate company's efficiency and success.
- Coached and trained company staff on general process concepts and on processes and techniques specific to company's goals.
Education
GED -
Leary Adult High School
Tampa, FL05.2010
Skills
- Active Listening
- PPE Use
- Microsoft Office
- Supervision & Leadership
Timeline
Office Coordinator
U.S. Legal Support
08.2023 - Current
Wipro
Health plan Services
11.2019 - 10.2021
Member Service Representative
US Imaging Network
09.2018 - 11.2019
Senior Process Executive
Cognizant (Emblem Health)
04.2015 - 09.2018
Vanguard
RandstadUSA: Vanguard
10/11/21 - 05.2023
GED -
Leary Adult High School