Shantia Glover
The Bronx,NY
Summary
. Experienced customer service representative with an excellent track record of significantly increasing service quality sales and customer base. Outstanding communication, relationship building and influencing skills which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience able to adapt well to new environments and challenges.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ezpass
01.2020 - Current
- Created and maintained detailed database to develop promotional sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized data analytics tools to monitor performance trends regularly,
- Trained new personnel regarding company operations, policies and services.
Nursing Internship
Montefiore Hospital
02.2020 - 02.2020
- Multitasking
- Communication
- Active listening
- Servicing patient
- Clinical nursing skills
Sales Associate
OTC Pharmaceutical Products
07.2016 - 08.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Solved customer challenges by offering relevant products and services.
Education
Women's Academy Of Excellence
Bronx, NY06.2020
Skills
- Route Management
- Process Optimization
- Sales Quota Achievement
- Multi-line phone talent
- Team Development
- Lead Generation
Timeline
Nursing Internship
Montefiore Hospital
02.2020 - 02.2020
Customer Service Representative
Ezpass
01.2020 - Current
Sales Associate
OTC Pharmaceutical Products
07.2016 - 08.2016
Women's Academy Of Excellence
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