Summary
Overview
Work History
Education
Skills
Timeline
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Shantiara Williams

Indianapolis,IN

Summary

Motivated Client Service Representative with 10+ years of solid experience in problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Able to work in a fast-paced environment.

Overview

12
12
years of professional experience

Work History

Client Service Representative

General Motors
10.2017 - 08.2023
  • Collected credit card information to complete transactions for customer orders.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Waitress

Texas Roadhouse Restaurant
03.2017 - 07.2020
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly and escalated issues to management for resolution when necessary.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Created rapport with new and returning patrons to foster guest satisfaction.

Machine Operator

Bwi Group
11.2011 - 10.2017
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Monitored and observed production line to watch for pile-ups and jams.

Education

Bachelor of Science - Health Sciences

Purdue University Global
West Lafayette, IN
03.2024

Skills

  • HIPAA Compliance
  • Advanced Anatomy Knowledge
  • Multitasking and Prioritization
  • Advanced Medical Terminology
  • Inbound Call Answering
  • Microsoft Office
  • Understanding Customer Needs

Timeline

Client Service Representative

General Motors
10.2017 - 08.2023

Waitress

Texas Roadhouse Restaurant
03.2017 - 07.2020

Machine Operator

Bwi Group
11.2011 - 10.2017

Bachelor of Science - Health Sciences

Purdue University Global

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Shantiara Williams