Shaquanna Belton
Eastern Wholesale Fence
Rock Hill,SC
19
years of professional experience
Results-driven accounts receivable specialist skilled in optimizing collection processes and enhancing client relationships. Focus on problem-solving and resource management delivers actionable insights through detailed reporting. Committed to improving operational efficiency and achieving financial goals while fostering positive client interactions.
Work History
Accounts Receivable Specialist
4 Months- Led initiatives to improve cash flow through enhanced collection strategies.
- Reconciled customer accounts, identifying discrepancies and resolving issues efficiently.
- Managed invoicing processes to ensure timely billing and collections.
- Developed and maintained relationships with clients to facilitate smooth payment processes.
- Collaborated with the sales and customer service teams to resolve account issues and facilitate order releases.
ACCOUNTS RECEIVABLE SPECIALIST
5 Months- Executed collection calls to customers with past due balances and open invoices, achieving on-time payments and maintaining cash flow stability.
- Work closely with the sales team to collect on past due balances and ensure credit/debit requests are submitted in a timely manner
- Researched and resolved payment discrepancies, enhancing accuracy of accounts receivable records.
- Prepared and distributed weekly aging reports to provide clear visibility on outstanding receivables.
- Reviewed holds report to facilitate timely order processing and minimize delays in customer deliveries.
- Work with our 3rd party insurance carrier to ensure all accounts are in good standing
- Process payments, refunds and tax offsets
- Generate and distribute Excel spreadsheet reports to management
- Generate, print and distribute daily Invoice History Reports.
ACCOUNT RESOLUTION SPECIALIST
2 Years 2 Months- Proactively review loan accounts that are 30+ days delinquent for resolutions to bring accounts current.
- Streamlined account resolution by navigating multiple servicing systems and platforms.
- Communicated with customers to understand their commitment in resolving delinquency and maintaining monthly payments.
- Identified customers needing loss mitigation assistance and managed referral process while preparing customers for the loss mitigation process.
- Managed referral process for customers needing loss mitigation assistance, preparing them for the loss mitigation process.
- Processed payments to update delinquent accounts and restore account standing. to bring delinquent accounts current.
- Connected customers with the organization as a communication liaison.
- Made timely decisions to resolve customer issues and streamline processes. quickly and effectively.
- Foster a positive work culture conducive to collaboration and growth.
CASH PROCESSING SPECIALIST
1 Year 6 Months- Leveraged extensive experience in loan servicing, lockbox operations, and cash handling to ensure seamless transaction processing.
- Obtained and processed negotiable items for loan payoffs and payments, ensuring strict adherence to established policies and procedures.
- Maintained accurate logs, balanced checks, and updated statistical information to support efficient cash operations.
- Studied and applied cash balancing procedures and policies to maintain accuracy.
- Reviewed and followed cash safety rules and processes to minimize risk.
- Processed negotiable items for loan payoffs and payments, ensuring adherence to established policies and procedures.
- Maintained logs, balanced checks, and updated statistical information to enhance cash operations efficiency.
- Operational knowledge of mortgage industry operations, terminology and technology practices
COLLECTIONS SPECIALIST
1 Year 9 Months- Managed 90+ delinquent loans, contacting borrowers to identify and implement workout options
- Monitored and followed up with borrowers on trial modifications, ensuring successful conversion
- Review financial packages from customers and determine best resolution for investor and mortgagor, based on investor guidelines
- Set up loss mitigation workstation files efficiently to support timely resolutions
- Collected and organized paperwork to support timely workout decisions
- Prepare pertinent documentation to facilitate resolution with customer
- Ordered and reviewed credit reports to assess borrower eligibility
- Ordered and reviewed title reports to ensure accuracy and compliance
- Order and review title reports and broker’s price opinions
ACCOUNTS RECEIVABLE SPECIALIST
1 Year 1 Month- Collected outstanding invoices by contacting customers, resulting in timely payments.
- Collect outstanding invoices by contacting customers to secure payments in a timely manner.
- Reviewed accounts daily to identify overdue invoices and prioritized collection efforts for improved cash flow.
- Applied expertise in accounts receivable to streamline collection processes.
- Conducted credit reference checks on potential and existing customers to evaluate creditworthiness and mitigate risk. on new and existing customers.
Human Resources Assistant
1 Year 8 Months- Streamlined employee onboarding processes and managed documentation, improving new hire integration.
- Resolved employee relations issues, addressing grievances to foster a positive workplace culture.
- Coordinated interdepartmental communication on HR policies, ensuring clarity and adherence.
- Resolved customer issues with one call resolution with accuracy and professionalism.
ACCOUNTS PAYABLE CLERK
9 Months- Reconciled processed work by verifying entries and aligning system reports with account balances to maintain accuracy in financial records
- Maintained accounting ledgers by verifying and posting account transactions
- Recorded expenses to appropriate accounts and cost centers to accounts and cost centers by analyzing invoice/expense reports and accurately recording entries
- Updated and verified financial records and investigated financial systems to resolve exceptions in document processing
- Ensured timely retrieval and submission of documentation through effective communication with internal and external customers
SINGLE POINT OF CONTACT
7 Years 11 Months- Collected and organized required documents for loan approval process
- Verified approval conditions and resolved routine title issues, ensuring compliance with regulations and preventing delays
- Verified approval conditions, including customer income and asset documentation, while resolving routine title issues such as vesting, child support, judgment, mechanic, and undisclosed liens.
- Streamlined clearance of conditions and issued changes to terms on previously approved loans.
- Delivered proactive communication to enhance customer service and satisfaction
- Assisted with modifying FHA, VA, Freddie Mac, and Fannie Mae mortgage investor
- Reviewed title commitments and searches
- Processed subordinations, resolving appraisal disputes; depending on channel
- Managed all activities related to closing transactions
Education
High School Diploma
Skills
Accounting Software
Oracle
Excel
Aging reports analysis
Cash Flow Management
Client Relationship Management
Dispute Resolution
Deadline adherence
Work under pressure
Prioritization
Office suite
Microsoft Word
PowerPoint
Outlook
Timeline
Accounts Receivable Specialist
Eastern Wholesale Fence
02.2026 - 06.2026Read More
ACCOUNTS RECEIVABLE SPECIALIST
Caesarstone Quartz Surfaces
08.2025 - 01.2026Read More
ACCOUNT RESOLUTION SPECIALIST
Roundpoint Mortgage
05.2022 - 07.2024Read More
CASH PROCESSING SPECIALIST
Roundpoint Mortgage
11.2020 - 05.2022Read More
COLLECTIONS SPECIALIST
Roundpoint Mortgage
02.2019 - 11.2020Read More
ACCOUNTS RECEIVABLE SPECIALIST
Enviro-Master
12.2017 - 01.2019Read More
Human Resources Assistant
Reverse Mortgage Solutions
03.2016 - 11.2017Read More
ACCOUNTS PAYABLE CLERK
Walmart GSS
06.2015 - 03.2016Read More
SINGLE POINT OF CONTACT
CITI Mortgage
08.2007 - 07.2015Read More
Northwestern High School
High School Diploma
Read More