Shaquilla Brown
Cincinnati,OH
Summary
Energetically contributing to Cincinnati Children's Hospital, I excel in patient scheduling and delivering top-notch customer service, enhancing patient care coordination. Skilled in HIPAA compliance and multitasking, my dedication to detail and organizational skills significantly improve department efficiency.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Cincinnati Children's Hospital
Cincinnati, OH
05.2024 - Current
- Actively participate in team meetings and training sessions.
- Provide assistance to internal departments when needed.
- Apply HIPAA privacy and security regulations while handling patient information.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Answer phones promptly, in a professional manner.
- Handle high volume of incoming calls, providing exceptional customer service to patients and families.
Health Unit Coordinator
Cincinnati Children's Hospital
Cincinnati, OH
09.2023 - 05.2024
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Updated patient information in electronic systems according to established policies and procedures.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Communicated with patients with compassion while keeping medical information private.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up to date.
Dietary Aide
Twin Towers Senior Living
Cincinnati, OH
06.2015 - 09.2023
- Delivered meals to residents and patients in their rooms when requested.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Kept records of meal service for accurate billing.
- Stocked food and other supplies for main kitchen and units.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Hospitality Management in Business -
Cincinnati State Technical And Community College
Cincinnati, OH05-2017
Skills
- HIPAA compliance
- Patient scheduling
- Electronic health records
- Call handling
- Customer service
- Attention to detail
- Information collection
- Multitasking and organization
Timeline
Patient Access Representative
Cincinnati Children's Hospital
05.2024 - Current
Health Unit Coordinator
Cincinnati Children's Hospital
09.2023 - 05.2024
Dietary Aide
Twin Towers Senior Living
06.2015 - 09.2023
Hospitality Management in Business -
Cincinnati State Technical And Community College
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