Shardonee' Moore
Grand Prairie,TX
Summary
Hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Little Spurs pediatric Urgent care
Irving, TX
09.2022 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
Front Desk Receptionist
Forum Parkway Health and Rehabilitation
Bedford, TX
02.2021 - 08.2022
- Answered telephones, routed calls and took messages.
- Scanned documents into electronic filing system.
- Filed completed documents on computer hard drive or disk for storage purposes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Science - Psychology
Texas Southern University
Houston, TXSkills
- Insurance Verification
- Payment Collection
- Billing support
- Referral Verification
- Petty cash management
Timeline
Front Desk Receptionist
Little Spurs pediatric Urgent care
09.2022 - Current
Front Desk Receptionist
Forum Parkway Health and Rehabilitation
02.2021 - 08.2022
Bachelor of Science - Psychology
Texas Southern University
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