SHAREEKA MACK

Property Management Software: Proficient in Yardi, AppFolio, RealPage, or Buildium for tenant tracking, financial reporting, and data entry.

Leasing Administration: Managing the full leasing lifecycle including application processing, background screenings, lease execution, and move-in/move-out coordination.

Resident Relations: Serving as the primary point of contact for tenant inquiries, resolving complaints, and fostering positive community engagement.

Rent Collection & Accounts Receivable: Processing monthly rent payments, managing delinquency notices, and maintaining accurate financial ledgers.

Maintenance Coordination: Receiving service requests, scheduling technicians or vendors, and tracking work orders through completion.

Fair Housing Compliance: Demonstrating comprehensive knowledge of local, state, and federal Fair Housing laws to ensure legal property operations.

Vendor Management: Coordinating with external contractors, verifying insurance documentation, and managing service contracts.

Administrative Support: Handling high-volume phone calls, professional correspondence, digital filing systems, and calendar management.

Occupancy & Retention: Assisting with marketing efforts, property tours, and lease renewal programs to maintain high occupancy rates.

Records Management: Organizing and maintaining sensitive tenant files, legal documents, and property inspection reports.

• 5 years of experience as a real estate agent specializing in residential sales.
• Proficient in conducting market analysis and property valuations.
• Demonstrated ability to negotiate and close deals with clients and other real estate professionals.
• Strong communication skills to effectively communicate with clients and handle objections.
• Proven track record of exceeding sales targets and achieving high customer satisfaction ratings.
• Familiarity with local real estate laws and regulations.
• Experience in marketing properties through various channels, including online platforms and social media.
• Ability to provide excellent customer service and deliver exceptional results in a fast-paced and competitive market.

• Oversaw and directed enhancements for 149 rental units, resulting in a 25% increase in tenant satisfaction ratings.
• Harnessed social media to engage potential tenants, resulting in 92% occupancy. A 20% increase.
• Drew up and negotiated contracts with potential tenants, and enforced rental contracts, reducing violations from 12 to currently 0.
• Developed an organized system to track rent payments, property maintenance, and miscellaneous expenses, eliminating 5 hours of work per week.
• Listened respectfully to tenant complaints, promptly made improvements or recorded suggestions when appropriate.
• Created and enforced a 3-strike rule for evictions, reducing the instance of repeat offenses.
• Supervised 4 laborers, 1 Assistant Property manager 1 porter, contractors, and subcontractors on site.
• Surveyed sites to ensure compliance with SOPs.
• Met with potential tenants, investigated credit scores, and oversaw contract negotiations for long-term leases.
• Maintained on-call availability for emergencies.
• Re-organized the scheduling system to ensure availability and appropriate ticket escalation, completing 97% of tickets on time.
• Repaired damaged systems efficiently, and communicated quickly with tenants, reducing tenant turnover by 9%.

• Managed property showings and tours for prospective tenants.
• Negotiated lease agreements and ensured all necessary paperwork was completed accurately.
• Handled tenant inquiries and maintained positive relationships with current residents.
• Conducted credit and background checks on potential tenants.
• Assisted in marketing and advertising vacancies to attract new tenants.
• Coordinated maintenance requests and repairs with maintenance staff.
• Processed rental payments and maintained accurate rental records.
• Performed regular property inspections to ensure compliance with lease agreements and property standards.

• Developed and implemented regional marketing strategies to increase customer engagement and drive sales.
• Oversaw the recruitment and training of regional sales representatives to ensure high performance levels.
• Implemented process improvements to increase operational efficiency and streamline regional workflows.

• 5 years of experience in financial aid advising at a private college.
• Managed student loan processing and verification procedures.
• Assisted students with the completion of financial aid applications.
• Provided guidance on scholarship opportunities and eligibility requirements.
• Reviewed and evaluated students' financial aid packages.
• Collaborated with other departments to coordinate financial aid workshops.
• Maintained accurate records of student financial aid information.
• Communicated complex financial aid information in a clear and concise manner.
• Edit publications, brochures, questionnaires and other material distributed by the financial aid department.

• Managed client relationships and facilitated loan applications for defaulted small business loan relationships.
• Maintained accurate records and documentation of loan transactions and client interactions.
• Adhered to regulatory guidelines and policies to ensure compliance and risk management.
• Coordinate the initiation and review of the claim process on loans that have defaulted for more than 60 days.
• Govern claim submissions by Small Business Administration standards to ensure the appropriate claims are being prepared and submitted.
• Maintain consistent dialogue with the SBA through the claim process, and act as a liaison between the Relationship Manager and the SBA to resolve any issues that may arise during the claim process.
• Recognize any discrepancies in the commercial loan documents which relate to the collateral that secures the loan and take the appropriate steps to have those issues corrected or resolved.
• Recovered over $11.1M from SBA claims submitted in 2010.
• Coordinate, author, and critique liquidation summary plans to ensure the banks compliance in implementing a cause of action that is appropriate and consistent with the SBA guidelines.

• Trained new team members on company policies, procedures, and best practices.
• Process account request, manual application changes, drafting certified letter of account status.
• Work as liaison between the underwriting department and insurance agent to guarantee customers insurability and confirm premiums.
• Collecting any additional data needed to complete requests, incompletions or additional questions.