sharhonna Rhone
Atlanta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Body Wax Studio
2023.02 - Current
- Answering Questions About Products Or Services
- Processing Orders And Transactions
- Resolving Issues And Troubleshooting Technical Problems
- Handling Customer Complaints
- Answering 50 or more Inbound Calls
- Date Entry
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Representative
FedEx Office
2019.06 - 2023.01
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bartender
Margaritaville
2022.04 - 2022.12
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Delivery Driver
Randstad
2020.03 - 2021.11
- Maintain Complete Records Regarding Invoices, Production
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Shipped And Special Instructions Regarding Shipments.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
Server/Bartender
King Claw
2018.08 - 2019.05
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
School Bus Driver
Edmond Public Schools
2018.02 - 2018.05
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Education
High School Diploma -
U.S. GRANT HIGH SCHOOL
OKLAHOMA CITY, OK, HS06.2014
Skills
- Data Entry
- File Management
- Scheduling
- Clerical Support
- Office Management
- Service-Oriented Mindset
- Customer and Client Relations
- Organization Skills
- Telephone Skills
Timeline
Receptionist
Body Wax Studio
2023.02 - Current
Bartender
Margaritaville
2022.04 - 2022.12
Delivery Driver
Randstad
2020.03 - 2021.11
Customer Service Representative
FedEx Office
2019.06 - 2023.01
Server/Bartender
King Claw
2018.08 - 2019.05
School Bus Driver
Edmond Public Schools
2018.02 - 2018.05
High School Diploma -
U.S. GRANT HIGH SCHOOL
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