Summary
Overview
Work History
Education
Skills
Timeline
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ShariAnn Jarrett

Tampa,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Dispatcher

Medical Delivery Services
04.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Sorter

Amazon
09.2022 - 03.2023
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Utilized sorting systems to sort items fast and accurately.
  • Used hand-held scanner to enter data product information.

Customer Service Supervisor

Home Depot
01.2017 - 08.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reviewed associate performance to identify training needs.

Education

Associates Of Science - Medical Assisting

Southern Technical College
Orlando, FL
02.2019

Diploma -

Port Charlotte High School
Port Charlotte, FL
05.2014

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Dispatch Coordination
  • Schedule Management
  • Updating logs
  • Route Planning
  • Schedule Coordination
  • Customer Relationship Management
  • Route Navigation
  • Routing orders
  • Service Coordination
  • Work Order Management

Timeline

Sorter

Amazon
09.2022 - 03.2023

Dispatcher

Medical Delivery Services
04.2022 - Current

Customer Service Supervisor

Home Depot
01.2017 - 08.2021

Associates Of Science - Medical Assisting

Southern Technical College

Diploma -

Port Charlotte High School

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ShariAnn Jarrett