SHARI G. VANHORNE
West Palm Beach,USA
Summary
Operations and administrative professional with expertise in process optimization and team leadership across diverse sectors. Proven track record in delivering high quality support, managing cross-functional collaboration, and utilizing data driven insights to enhance decision-making and operational efficiency. Experienced in training initiatives, project coordination, and implementing standard operating procedures that boost productivity and improve organizational performance.
Overview
13
13
years of professional experience
Work History
Office Manager
Culligan by Consolidated Water Group, LLC
West Palm Beach, Florida
08.2025 - Current
- Direct processes for customer data collection and maintenance to guarantee accurate billing and timely financial statements.
- Supervise front desk, route and service personnel, managing scheduling, performance evaluations, hiring, and disciplinary measures as per company guidelines.
- Provide independent reviews to general manager regarding billing discrepancies, expenditures, and budgetary concerns.
- Manage accounts receivable operations by actively pursuing unpaid balances.
- Ensure accurate coding of accounts payable while accruing expenses.
- Gathered on-site employee data on demographics, payroll, benefits, and leave administration complying with all relevant regulations.
- Contribute to the month-end closing process through accrual preparation and general ledger analysis.
- Complete various special projects and additional assignments.
- Manage and oversee IFS and Salesforce processes to support operational efficiency, sales activity, customer account management, and accurate business reporting.
- Monitor and analyze EBITDA performance, revenue, and key operational metrics, identifying trends and supporting initiatives to improve branch profitability and overall financial performance.
- Maintain data integrity across business systems and leverage reporting tools to provide leadership with actionable insights for operational and financial decision-making.
Operations and Administrative Manager
Common Cents Enterprises Inc.
Deerfield Beach, USA
04.2016 - 08.2025
- Streamlined scheduling, reporting, and documentation to support daily administrative operations.
- Led process improvements and staff training to enhance productivity and optimize workflows.
- Conducted onboarding and safety training while developing standard operating procedures for compliance.
- Managed calendars and documentation to facilitate cross-functional collaboration among teams.
- Delivered high-quality support to leadership teams, ensuring organizational excellence.
- Recognized for fostering a productive service-oriented environment through effective administrative functions.
- Demonstrated ability to drive efficiency through training and project coordination in diverse industries.
- Detail-oriented operations professional with nearly ten years of experience in process optimization.
Operations and Administrative Manager
Professional Development Consultant
09.2019 - 06.2025
- Developed and delivered customized training workshops in Food & Health, Workplace, Health and Safety, and Learning Management Systems (LMS).
- Facilitated professional development seminars for educators and corporate teams, enhancing knowledge retention and implementation.
- Designed interactive content and resources, improving learner engagement by 40%.
- Supported clients in achieving compliance and best practices through practical, scenario-based training.
Educator/ Trainer
Ascot High School
St. Catherine, JM
09.2019 - 08.2023
- Increased student test scores by 20-25% annually using data-driven instructional strategies.
- Enhanced engagement through student-centered lesson plans and integration of digital tools.
- Led professional development sessions for faculty on virtual learning platforms, improving adoption and confidence.
- Created easy-reference guides and offered peer support, cutting LMS-related issues in half.
- Boosted parental involvement by 55% through community events and targeted outreach.
- Raised 25% more funds for school programs via collaborative fundraising initiatives.
- Teacher/TrainerIncreased Operational Efficiency: Streamlined internal processes and introduced SOPs that improved workflow and reduced delays across multiple departments.
- Reduced Compliance Errors by 30%: Implemented structured onboarding and safety training programs that led to significant improvements in team compliance and performance.
- Enhanced Team Versatility: Developed cross-training programs that increased coverage and flexibility, minimizing service gaps and boosting productivity.
- Led Administrative Overhaul: Revamped office systems, digitized records, and introduced new scheduling tools that improved administrative accuracy and time management.
- Supported Multi-Departmental Initiatives: Collaborated with leadership to coordinate training rollouts, compliance initiatives, and internal communications, contributing to smoother transitions and higher team engagement.
Senior Operations and Administrative Officer
University of the Commonwealth Caribbean
Kingston, JM
04.2015 - 04.2016
- Oversaw academic department logistics, resource allocation, and supported faculty onboarding and orientation.
- Improved inventory management accuracy by 40% by implementing tracking tools and reporting methods to enhance administrative effectiveness.
- Increased rental revenue by 20% by optimizing room booking processes and implementing a dynamic pricing strategy.
Cafeteria Manager
University of the Commonwealth Caribbean
Kingston, JM
06.2013 - 04.2015
- Managed procurement and inventory, achieving 25% cost savings.
- Ensured strict adherence to food safety standards and cash handling procedures.
- Ensured 100% compliance with university financial policies by implementing strict cash deposit and reconciliation procedures.
Education
Postgraduate -Education And Training - Science and Vocational Areas
Vocational Training Development Institute
Kingston, JA07-2021
Bachelor of Science - Culinary Arts Management
University of Technology
Jamaica06-2012
Skills
- Operational efficiency
- Team leadership and collaboration
- Learning management systems
- Administrative management
- Office and records management
- Training and staff development
- Standard operating procedures
- Customer service excellence
- Vendor management
- Calendar and schedule management
- Microsoft Office Suite
- Project coordination
- Accounts receivable management
- Process improvement
- Compliance management
- Customer relationship management
- Scheduling management
- Inventory control
Accomplishments
- Increased Operational Efficiency: Streamlined internal processes and introduced SOPs that improved workflow and reduced delays across multiple departments.
- Reduced Compliance Errors by 30%: Implemented structured onboarding and safety training programs that led to significant improvements in team compliance and performance.
- Enhanced Team Versatility: Developed cross-training programs that increased coverage and flexibility, minimizing service gaps and boosting productivity.
- Led Administrative Overhaul: Revamped office systems, digitized records, and introduced new scheduling tools that improved administrative accuracy and time management.
- Supported Multi-Departmental Initiatives: Collaborated with leadership to coordinate training rollouts, compliance initiatives, and internal communications, contributing to smoother transitions and higher team engagement.
Area Of Expertise
- Operational Efficiency
- Team Leadership & Collaboration
- Learning Management Systems
- Administrative Management
- Office and Records Management
- Training & Staff Development
- Standard Operating Procedures
- Customer Service Excellence
- Vendor Resource Management
- Calendar & Schedule Management
- Microsoft Office Suite
- Project Coordination
Timeline
Office Manager
Culligan by Consolidated Water Group, LLC
08.2025 - Current
Operations and Administrative Manager
Professional Development Consultant
09.2019 - 06.2025
Educator/ Trainer
Ascot High School
09.2019 - 08.2023
Operations and Administrative Manager
Common Cents Enterprises Inc.
04.2016 - 08.2025
Senior Operations and Administrative Officer
University of the Commonwealth Caribbean
04.2015 - 04.2016
Cafeteria Manager
University of the Commonwealth Caribbean
06.2013 - 04.2015
Postgraduate -Education And Training - Science and Vocational Areas
Vocational Training Development Institute
Bachelor of Science - Culinary Arts Management
University of Technology