Sharlita Duhart-Rice
Detroit,MI
Summary
Versatile and Very hard working individual. With experience in many different fields I am able to adapt to various job settings. Trustworthy, ethical, and discreet. Committed to superior Customer Service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Farmington, MI
08.2016 - Current
- Mercedes-Benz Customer Care Agent- August 2023- Currently Employed
- Takata Airbag Recall CSR- November 2020 to August 2023
- JEEP WAVE CSR AND INBOUND AND OUTBOUND RECALL AGENT- August 2016 to December 2016
- ROADSIDE PROTECT-ROADSIDE SERVICES- May 2017 to December 2017
- Consumers Energy- January 2018 to July 2018
- Outbound Specialist Linc Universal
- Midnight Inbound Data Entry Clerk-Detroit, MI
- January 2014 to February 2016
Caregiver
Senior Helpers
Farmington Hills, MI
04.2019 - 10.2019
- Assists clients with food preparation, bathing, cleaning home(s), medication dispensing and set up, shopping and laundry
- Talk, read and interact with clients.
Caregiver/HHA
Visiting Angels
Saint Clair Shores, MI
07.2018 - 04.2019
- Assists clients with food preparation, bathing, cleaning home(s), medication dispensing and set up, shopping and laundry
- Talk, read and interact with clients
- Some yard work as well
Security Guard
Guardian Security
Southfield, MI
03.2016 - 04.2016
- Security Guard
Security Guard
Prudential Security
Taylor, MI
02.2016 - 03.2016
Senior Sandwich Artist, Manager
Subway
Detroit, MI
12.2011 - 09.2013
Janitor
Capital Cleaning
Livonia, MI
04.2007 - 09.2007
Education
GED - General Studies
Detroit Adult Education Center
Certificate -
Everest Institute
Skills
- Accounting
- Invoices
- Shipping
- Training
- Customer Service
- Call Center
- Customer Care
- CSR
- Customer Support
- Ethernet
- Software Troubleshooting
- LAN
- WAN
Certification
- Security Guard
- Drivers License
- Home Health Aide
- First Aid Certification
Additional Information
- Computer Assembly and Repair
- Soldering
- Troubleshooting
- Computer Upgrading and Clean Installation
- Software and Hardware Installation Upgrading
- Ethernet and Coaxial Cable Assembly
- Bill Of Lading and Material Manifest Processing
- Microsoft Office: Word, PowerPoint, Excel, Email
- Shipping & Receiving
- Expediting
- Data Entry
- 20WPM
- Some Fork Lift Experience (sit down) 1- 6 Months( Will Train)
- LTL processing
Relevant Skills And Experience
- Examined contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Prepared documents, such as work orders, bill of lading, or shipping orders, and route materials.
- Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determined shipping method for material, using knowledge of shipping procedures, routes, and rates.
- Some Home Health Aid/Care Training-(Personal, family related home care)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Caregiver
Senior Helpers
04.2019 - 10.2019
Caregiver/HHA
Visiting Angels
07.2018 - 04.2019
Customer Service Representative
Concentrix
08.2016 - Current
Security Guard
Guardian Security
03.2016 - 04.2016
Security Guard
Prudential Security
02.2016 - 03.2016
Senior Sandwich Artist, Manager
Subway
12.2011 - 09.2013
Janitor
Capital Cleaning
04.2007 - 09.2007
GED - General Studies
Detroit Adult Education Center
Certificate -
Everest Institute
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