Sharmaine Sheppard
Executive Assistant
Lithonia,Ga
Summary
Enthusiastic Executive Assistant with excellent interpersonal skills and expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of post-secondary education
Work History
Executive Assistant
Deadwyler Accounting and Consulting
Atlanta, Ga
2019 - Current
- Handle office billing and expense.
- Onboard clients, schedule appointments, collect client payments, ensure client success.
- Help team members finish assignments.
- Aide in the research and implementation of systems and workflows for the firm.
- Career development.
- Client on-boarding specialist
- Ensures every new client is properly welcomed into your company
- Responsible for ensuring office staff have meaningful work assignments
- Act as the client account manager
- Arrange client appointments
- Assist with managerial tasks.
- Handle office billing and expense
- Client Account Rep
- Onboard clients, schedule appointments, collect client payments.
- Ensure client success.
- Project execution
- Help team members finish assignments
- Process improvement
- Aide in the research and implementation of systems and workflows for the firm
- Career development
- Career exploration for self
Dance Specialist/Tutor/Counselor
New York Edge
New York, NY
2018 - 2019
- Choreograph dances for performances.
- Plan daily activities for students.
- Ensure safety of all students.
- Communicate with parents daily about their children.
- Assist with academic work.
- Teach students about conflict resolution and avoidance.
- Ensure all students are accounted for.
- Take attendance and maintain records for drop-off and pick-up.
- Planned and oversaw group, couples and individual dance performances.
- Assisted with coordination and administration of complete dance program.
Lead Hostess
Pinch Chinese
New York, NY
2017 - 2018
- Greet Customers.
- Maintain Cleanliness of Front Area.
- Manage Front of Restaurant.
- Supervise and Be Aware of Things Happening in Entire Restaurant.
- Answered customer questions about hours, seating and reservation information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Resy.
Sales Associate
Journey’s
Lithonia, New York, NY, GA
2016 - 2017
- Greet Customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assist Customers.
- Sell Shoes, Socks, and Accessories.
- Maintain Cleanliness of Store.
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Crew Member, Cashier, Grill Cook, Sandwich Maker
Wendys
Snellville, GA
2015 - 2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers in choosing menu items by providing food complementing information.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Monitored line efficiency and implemented improvements for increased productivity.
- Increased sales by offering advice on purchases and promoting additional products.
Camp Counselor
Triple 7 Dance Company
Snellville, GA
2013 - 2016
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Manage dancers backstage.
- Manage check in for shows.
- Choreograph dances for weekly performances.
- Plan daily activities for campers.
- Ensure safety of all campers.
- Communicate with parents daily about their children.
- Assist with academic work.
- Teach campers about conflict resolution and avoidance.
- Ensure all campers are accounted for.
- Take attendance and maintain records for drop-off and pick-up.
- Organize Costumes.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
Assistant
Jamaica YMCA
New York, NY
2017 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced highly accurate internal and external letters and memoranda.
- Freed Dance Instructor to focus on professional requirements by handling personal tasks like gift buying and household service management.
- Assistant Dance Teacher
- Assisted with coordination and administration of complete dance program.
Receiving Assistant
Houston Food Bank
Houston, TX
2017 - 2017
- Supervise the front desk, assist guests with questions , and direct guests to appropriate office.
- Assist receiving associate with administrative duties such as entering and processing data about orders and merchandise and communicating with truck drivers.
- Counting and entering data about inventory throughout various departments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Assistant
New York City Rescue Mission
New York, NY
2017 - 2017
- Maintain cleanliness of building.
- Assist kitchen staff with meals.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Assistant Teacher
Flat Shoals Elementary
Atlanta, GA
2015 - 2016
- Tutor students in math, reading, writing, science, and social studies.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assessed and managed student behavior to maintain climate of intensive instruction.
Assistant Teacher
Little Stars Dance & Tumbling
Atlanta, GA
2014 - 2016
- Maintain records for each student, including attendance and health records.
- Teach dance and tumbling to elementary school students.
- Choreograph multiple dances for showcases.
- Assist with planning for showcases and other activities.
- Assist with showcases.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Track Manager
Columbia High School
Atlanta, GA
2012 - 2016
- Assist coach by supervising track team, complete administrative duties for team such as ordering uniforms, registering the team for track meets, maintaining accurate records for team, completing daily attendance.
- Responsible for uniforms
- Supervise and make sure the entire team is accounted for before, during, and after practice and track meets.
- Maintained tools and equipment to foster safe and consistent operation.
Assistant Teacher
Snapfinger Elementary School
Atlanta, GA
2010 - 2016
- Tutor students in math, reading, writing, science, and social studies.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Provided one-on-one and group-based learning support to maintain student progress and development.
Education
Dual Enrollment -
Georgia Piedmont Technical College
Clarkston, GA 01.2014 - 05.2015
High School Diploma -
Columbia High School
Decatur, GA 08.2012 - 05.2016
Bachelor of Arts - Psychology
The New School
New York, NY 08.2016 - 12.2017
Skills
Organizationundefined
Timeline
Bachelor of Arts - Psychology
The New School
08.2016 - 12.2017
Dual Enrollment -
Georgia Piedmont Technical College
01.2014 - 05.2015
High School Diploma -
Columbia High School
08.2012 - 05.2016
Assistant Teacher
Snapfinger Elementary School
2010 - 2016
Track Manager
Columbia High School
2012 - 2016
Assistant Teacher
Little Stars Dance & Tumbling
2014 - 2016
Assistant Teacher
Flat Shoals Elementary
2015 - 2016
Assistant
New York City Rescue Mission
2017 - 2017
Receiving Assistant
Houston Food Bank
2017 - 2017
Assistant
Jamaica YMCA
2017 - Current
Camp Counselor
Triple 7 Dance Company
2013 - 2016
Crew Member, Cashier, Grill Cook, Sandwich Maker
Wendys
2015 - 2016
Sales Associate
Journey’s
2016 - 2017
Lead Hostess
Pinch Chinese
2017 - 2018
Dance Specialist/Tutor/Counselor
New York Edge
2018 - 2019
Executive Assistant
Deadwyler Accounting and Consulting
2019 - Current
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