Sharnette Reid
Margate,FL
Summary
Customer-focused retail leader with experience as assistant manager at Calvin Klein. Support employee development through coaching and performance guidance. Coordinate daily operations and manage customer escalations to protect service quality and meet business objectives.
Overview
9
9
years of professional experience
Work History
Office Manager
SBS AUTO TRANSPORT
West Palm Beach, Florida
03.2022 - 09.2025
- Managed office operations and coordinated terminal deliveries to optimize logistical efficiency.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supported company operations by establishing team priorities, setting and maintaining schedules, and ensuring timely completion of tasks.
- Developed and maintained successful relationships with transporters, dispatchers, and clients.
- Managed compliance to ensure the company operated within legal and regulatory guidelines.
- Monitored budgets and key performance indicators to assess financial health and operational effectiveness.
- Identified, communicated, and resolved clients' needs to transporters.
Employment Specialist
Arc Broward
Sunrise, Florida
01.2024 - 09.2025
- Provided individualized coaching and support to help participants reach employment goals.
- Acted as liaison between employers and participants to resolve workplace concerns and support positive outcomes.
- Kept participant records accurate and completed required documentation within required timelines.
- Built professional relationships through clear communication, collaboration, and issue resolution.
- Adjusted support strategies to meet individual needs while following professional standards.
Customer Care Professional / Fraud Specialist
American Express
Sunrise, Florida
09.2022 - 09.2023
- Built customer relationships through consultative support, identified current and future needs, delivered first-contact resolution, and negotiated positive outcomes for customers and American Express.
- Addressed customer needs with exceptional service and timely problem resolution.
- Delivered customer service by addressing inquiries and resolving concerns effectively.
- Resolved cardmember billing inquiries using American Express service standards.
- Identified product opportunities aligned with cardmember needs to improve customer experience.
- Achieved quality standards and compliance requirements while meeting productivity targets.
- Delivered Platinum service to high customer volumes each day with positive attitude and focus on customer satisfaction.
- Adapted to fast-paced work and managed multiple systems and digital tools while supporting customers.
- Applied analytical thinking, forward planning, problem-solving skills, and strong attention to detail.
Assistant Manager
Calvin Klein
08.2016 - 04.2020
- Oversaw sales floor operations, ensuring associates remained focused, customer needs were prioritized, and service levels met to enhance shopping experience.
- Led team of fifteen employees in women’s department, high-volume environment.
- Handled women’s department tasks by restocking sales floor, maintaining stockroom supply, completing weekly promotion changes, POS callouts, visuals, and monthly floor sets.
- Managed accessory department by restocking sales floor, checking inventory levels, replenishing stockroom, and requesting depleted merchandise.
- Completed and followed up on operational policies and procedures, including media audits, daily organization sheets, and weekly business summaries.
- Assisted store manager with expense controls, payroll monitoring, POS over/short logs, and coaching associates on POS errors.
- Supported HR manager with recruiting, interview setup, and staff development.
- Prepared and delivered corrective interviews.
- Created, executed, and followed up on loss prevention plans to reduce shrink tied to internal theft, external theft, paperwork errors, and POS errors.
- Identified problems, analyzed root causes, and developed solutions.
- Delegated tasks to staff members to enhance productivity.
- Maintained brand image through cleanliness, approachability, and service.
- Supported market growth through marketing campaigns and merchandising efforts.
- Tracked team performance through regular evaluations.
- Resolved escalated issues to improve customer relations, protect brand loyalty, and recover lost revenue opportunities.
- Supported policy development and procedure updates.
- Addressed customer escalations directly, ensuring concerns were resolved and satisfaction maintained to strengthen customer loyalty.
- Adapted to shifting priorities in fast-paced work environments.
- Reviewed store monitoring system daily.
Education
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FL12-2021
Skills
- Operational efficiency
- Retail operations
- Team leadership
- Customer service
- Data analysis
- Critical thinking
- Problem-solving
- Prioritization and organization
- Time management
- Collaboration
- Multitasking
- Performance coaching
- Active listening
Timeline
Employment Specialist
Arc Broward
01.2024 - 09.2025
Customer Care Professional / Fraud Specialist
American Express
09.2022 - 09.2023
Office Manager
SBS AUTO TRANSPORT
03.2022 - 09.2025
Assistant Manager
Calvin Klein
08.2016 - 04.2020
Associate of Science - Nursing
Keiser University