SHARON CURLEY
Navasota,TX
Summary
Patient Account Representative with a proven track record at CREDIT MANAGEMENT COMPANY, excelling in insurance verification and medical billing. Adept at resolving discrepancies and enhancing patient satisfaction through exceptional customer service and teamwork. Committed to maintaining HIPAA compliance while streamlining processes for improved efficiency.
Overview
9
9
years of professional experience
Work History
Patient Account Representative
CREDIT MANAGEMENT COMPANY
08.2020 - Current
- Assisted patients with account inquiries, ensuring accurate information delivery.
- Processed patient billing and payment transactions efficiently.
- Maintained up-to-date knowledge of insurance policies and procedures.
- Supported team in resolving patient account discrepancies promptly.
- Utilized electronic health record systems for data entry and management.
- Educated patients on financial responsibilities and payment options effectively.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
Associate Consultant
Infosys Technologies
05.2016 - 03.2020
- Led cross-functional teams to deliver client solutions within defined timelines and quality standards.
- Streamlined project workflows, resulting in improved efficiency and reduced turnaround times.
- Developed comprehensive documentation for project processes, enhancing knowledge transfer and team alignment.
- Mentored junior consultants, fostering skill development and ensuring best practices in project execution.
Education
Prairie View A&M University
Prairie View, TX07-1994
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
Timeline
Patient Account Representative
CREDIT MANAGEMENT COMPANY
08.2020 - Current
Associate Consultant
Infosys Technologies
05.2016 - 03.2020
Prairie View A&M University
Similar Profiles
Terry M. HaunTerry M. Haun
Collections & Recovery Agent at NCB Management Services Inc.Collections & Recovery Agent at NCB Management Services Inc.
Fabian TuscanoFabian Tuscano
Assistant Vice President, Internal Audit at SMFG India Credit Company Ltd. (Formerly Fullerton India Credit Co Ltd.)Assistant Vice President, Internal Audit at SMFG India Credit Company Ltd. (Formerly Fullerton India Credit Co Ltd.)
Fabricio CadenaFabricio Cadena
Credit Analyst at Credit Risk ManagementCredit Analyst at Credit Risk Management
Rose Mary HarperRose Mary Harper
Admin Assistant II at TDCJ-IDAdmin Assistant II at TDCJ-ID
Naci AtchleyNaci Atchley
OWNER at RAILROAD JUNCTION CHILDREN'S BOUTIQUEOWNER at RAILROAD JUNCTION CHILDREN'S BOUTIQUE