Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Dalberg

Humble,TX

Summary

Become part of a team where the job is stimulating & challenging. To use my ability to learn new things and develop a skill set necessary for the position. To achieve measurable results. Feel valued and a core part of the team. To be given opportunities to grow and progress within the company. Be part of a positive culture where contributions are appreciated.

Overview

19
19
years of professional experience

Work History

CSR

Maximus
10.2021 - Current
  • Scheduled appointments for callers to receive Covid vaccines.
  • CSR for Mass Health

CSR111

MMC Group/Maximus
05.2021 - Current
  • Worked on CDC/Government project – Covid 19 Vaccination Hotline
  • Helped individuals find a vaccine location

Standardized Patient Trainer

ECFMG
11.2011 - 06.2020
  • Responsible for training individuals to become Standardized Patients
  • Trainers assist in recruitment and hiring of Standardized Patients (SPs);lay persons trained to portray various types of patients used in a high stakes exam of physicians or medical students
  • The SP Trainer trains and evaluates the performance of assigned site SPs
  • They assess the work of the portrayal and accuracy of SPs on assigned cases; serves as specialist for assigned cases, providing trainers with portrayal information and interpretation of checklist items
  • Some of the duties include assisting the Center Manager in interviewing, matching to cases and hiring of SPs, training SPs
  • Remediating SP performance based on feedback.

Senior Control Room Operator/Administrator on Duty

ECFMG
01.2008 - 11.2011
  • Oversee exam by video monitoring of each encounter room
  • Liaison for exam between standardized patients, proctors and examinee's
  • Responsible for timing of exam and scoring completion by standardized patients and examines.

Senior Proctor/Administrator on Duty

ECFMG
11.2006 - 01.2008
  • A proctor monitors tests and exams
  • The purpose is simply to provide accountability, making sure students do not cheat or manipulate the test in any way
  • They may also be assigned with some responsibility of explaining the guidelines or rules and passing out the test itself.

Standardized Patient

ECFMG
06.2004 - 11.2006
  • A standardized patient is a person who portrays a patient for training and assessment of clinical skills for health sciences learners
  • During interactions with a learner, the standardized patient responds to questions asked by the student and, in some cases, undergoes specific physical examinations.

Education

Graduate -

New Caney High School
New Caney, TX
05.1970

Skills

  • Administrative support
  • Detail oriented
  • Time management
  • Written communication
  • Instructor support
  • New hire orientation
  • Customer Service
  • Able to work with minimum supervision

Timeline

CSR

Maximus
10.2021 - Current

CSR111

MMC Group/Maximus
05.2021 - Current

Standardized Patient Trainer

ECFMG
11.2011 - 06.2020

Senior Control Room Operator/Administrator on Duty

ECFMG
01.2008 - 11.2011

Senior Proctor/Administrator on Duty

ECFMG
11.2006 - 01.2008

Standardized Patient

ECFMG
06.2004 - 11.2006

Graduate -

New Caney High School

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Sharon Dalberg