Sharon Joyeau
Brooklyn,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities.
Overview
29
29
years of professional experience
Work History
Crisis Counselor
United Community Centers
01.2022 - 08.2022
- Determined clients' risk of self-harm or other dangerous behaviors.
- Facilitated group counseling sessions to support and encourage client growth.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Restaurant Manager
Super Wings NY & Trinidad
03.2016 - 06.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Life Insurance Agent
New York Life Insurance Co
01.1999 - 06.2016
- Developed and implemented promotional strategies to increase customer base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Dental Office Manager
Park Side Dental
12.1993 - 11.1998
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Assisted with medical coding and billing tasks.
Education
St Charles Girls High School
Trinidad West Indies09.1972
Skills
- Hotline Management
- Reflective Listening
- Coping Methods
- Community Resources and Education
- Mental Health Support
- Client Needs Assessment
- Emotional Support
- Creative Thinking
- Computer Proficiency
- Data Entry Software
Timeline
Crisis Counselor
United Community Centers
01.2022 - 08.2022
Restaurant Manager
Super Wings NY & Trinidad
03.2016 - 06.2020
Life Insurance Agent
New York Life Insurance Co
01.1999 - 06.2016
Dental Office Manager
Park Side Dental
12.1993 - 11.1998
St Charles Girls High School
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