Sharon Motatey
Valrico
Summary
Compassionate healthcare professional with clinical receptionist experience, transitioning to Medical Assistant. Expertise in patient communication, appointment scheduling, and front-desk operations. Committed to enhancing clinical skills and supporting providers to deliver high-quality patient care.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Front Desk Receptionist
Conviva
Tampa, FL
07.2024 - Current
- Greet and assist visitors in a professional and courteous manner
- Answer and direct phone calls, respond to inquiries, and transfer calls to appropriate staff
- Manage scheduling and appointments for staff members
- Support administrative tasks such as filing, scanning, and data entry
- Ensure the reception area remains tidy and presentable
- Support clinical operations with HEDIS gap reports and medication adherence
Chiropractic Assistant
Precision Spine & Wellness Center
Tampa, FL
02.2023 - 03.2024
- Offer exceptional customer service by greeting patients in a warm and professional manner creating a positive and welcoming environment for patients and visitors.
- Provide clinical and administrative support by performing front desk clerical duties such as scheduling patients, answering phone calls, faxing referrals, collecting necessary co-pays and office visit payments as well as calling patients to help maintain treatment compliance.
- Ensured accurate pip insurance coverage verification to facilitate seamless billing. and open medical claims with respective insurance carriers to better facilitate billing.
- Prepared treatment areas by cleaning and sanitizing between patients to ensure a safe and hygienic environment.
- Escorted patients to treatment areas while providing information about procedures. to the treatment areas, answering any questions and explaining the procedures and benefit of treatment as per chiropractor.
- Handled patient intake by collecting personal information and medical history. and facilitate smooth transitions between treatment rooms utilizing time management skills to maximize patient flow.
- Implement treatment plans as established by the chiropractor to include muscle reeducation, intersegmental traction, cryotherapy cold compression, and electrical stimulation on targeted muscles to relieve pain.
Veterinary Assistant/Veterinary Receptionist
Bergenline Animal Hospital
North Bergen, NJ
03.2022 - 08.2022
- Answered phone calls, scheduled appointments, responded to questions regarding pricing/services and connected callers to appropriate personnel using a multi-line phone system.
- Managed customer complaints with patience and rectified issues to ensure complete client satisfaction.
- Created a positive first impression for visitors arriving at the office. and verified reasons for visit.
- Informed patients of financial responsibilities prior to rendering services.
- Provided comfort and physical restraint to animals during medical procedures. frightened animals during examination and treatment.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Returned patients to their owners following procedures with detailed care instructions. with instructions for care after dental cleaning procedures and surgical procedures.
- Prepared and labeled medications, providing clients with clear instructions for proper administration.
- Documented and prepared specimens for send out to lab at closing.
ER Medical Scribe
Palisades Emergency Consultants, Palisades Medical Center
North Bergen, NJ
08.2016 - 10.2021
- Documented patient records using Epic EMR in real-time, inputting PMHx, HPI, ROS, PE, diagnoses, procedure notes, and progress notes as communicated by emergency providers (MD, DO, PA-C, NP), ensuring accurate and timely information flow.
- Assisted providers in navigating the EMR as needed, including retrieval of old ekgs for provider interpretation.
- Assisted providers in navigating the EMR, including retrieval of old ekgs for provider interpretation.
- Recorded critical information during code blue, aiding nursing staff in efficient documentation and response during cardiac or respiratory emergencies.
- Maintained compliance with HIPAA standards at all times while accessing and communicating patient information.
Medical Scribe
Synergy Spinecare and Rehabilitation Medicine
Teaneck, NJ
05.2017 - 04.2018
- Documented patient encounters and follow-ups for pain management physician, enhancing accuracy of medical records.
- Administered treatments including electrical stimulation and ice/heating packs under supervision of a physical therapist.
- Set up physical therapy treatment rooms and prepared patients for treatment.
- Provided clerical support by greeting patients and answering phone calls.
- Translated for Spanish-speaking patients, facilitating effective communication with MD and/or DPT.
Education
Certificate - Medical Assisting
Ori Health And Healing Center
Union City, NJ01-2022
Bachelor of Science - Biology, Chemistry
Fairleigh Dickinson University
Teaneck, NJ05-2016
Skills
- Medical Terminology
- Clinical terminology
- Scheduling
- Time management
- Patient intake
- Attention to Detail
- Customer Service
- Organization
- Verbal and Written Communication
Certification
- Certified Clinical Medical Assistant with National Healthcareer Association, Certification # H5C6H5N8
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Conviva
07.2024 - Current
Chiropractic Assistant
Precision Spine & Wellness Center
02.2023 - 03.2024
Veterinary Assistant/Veterinary Receptionist
Bergenline Animal Hospital
03.2022 - 08.2022
Medical Scribe
Synergy Spinecare and Rehabilitation Medicine
05.2017 - 04.2018
ER Medical Scribe
Palisades Emergency Consultants, Palisades Medical Center
08.2016 - 10.2021
Certificate - Medical Assisting
Ori Health And Healing Center
Bachelor of Science - Biology, Chemistry
Fairleigh Dickinson University