Sharon R. Murray
Mobile,AL
Summary
Results-oriented General Manager with over 10 years of Restaurant Management experience. Achieved significant improvements in profitability and guest satisfaction through effective goal-setting and strategic planning. Focused on motivating and developing team members to excel in competitive environments while driving operational efficiency.
Overview
34
34
years of professional experience
Work History
General Manager
Checkers
Mobile, Alabama
07.2021 - Current
- Trained team members on food safety, service standards, and station setup
- Monitored drive-thru, lobby, and counter operations for smooth guest service
- Supervised Taco Bell crew members during rushes and shift changes
Cashier
Krystal
07.2014 - Current
- Provided continuous attention to customer needs, greeted, assisted, and thanked customers promptly and courteously, while responding to and resolving customer requests and concerns.
- Processed guest payments using Krystal register systems and POS procedures.
- Greeted customers and provided friendly front counter service.
- Handled cash, card, and mobile transactions accurately.
Shift Manager
Taco Bell
04.2016 - 02.2020
- Guided and trained crew members during shifts, directed efficient and accurate preparation of products, and maintained customer satisfaction while making deposits.
- Supervised Taco Bell shift operations and assigned team roles
- Trained crew on service standards, food safety, and station procedures
- Monitored drive-thru, front counter, and dining room service flow
General Manager
Wendy's
01.2005 - 01.2009
- Responsible for controlling profit and loss, training and developing management team, employee coaching and evaluations and recruiting and leading team members, ensuring food quality and 100% customer satisfaction.
- Directed Checkers restaurant operations and daily drive-thru service
- Supervised crew scheduling, staffing, and shift coverage
- Trained team members on Checkers service standards and procedures
Assistant Manager
Wendy's
03.2003 - 12.2004
- Recruited and interviewed employees, managed customer satisfaction, controlled inventory, trained staff, projected sales, and scheduled operations.
- Supervised Wendy's crew during shifts and maintained smooth restaurant operations.
- Trained team members on service standards, food safety, and store procedures.
- Managed cash handling, drawer counts, and register accuracy.
Swing Manager
McDonald
10.1999 - 03.2003
- Data entry clerk, formulated employee schedules to ensure adequate staffing for operations, completed inventory for accurate stock management, payroll projection, manage one ten-hour work shift, make truck order and payroll for each week
- Supervised McDonald’s crew during swing shifts and supported daily restaurant operations.
- Trained crew members on service standards, safety procedures, and station tasks.
- Monitored food quality, cleanliness, and sanitation across kitchen and dining areas.
General Manager
Checkers
12.1996 - 08.1999
- Controlled inventory, sales, and payroll projections, trained employees, and established goals and objectives for the restaurant.
- Oversaw daily restaurant operations for Checkers location.
- Managed crew scheduling and shift coverage.
- Trained team members on guest service standards.
Cashier
Jr. Food
04.1994 - 11.1996
- Entered data accurately into system, Processed truck orders for delivery, Conducted complete inventory checks regularly
- Greeted guests with friendly service at Krystal front counter.
- Processed cash, card, and mobile payments accurately at register.
- Entered drive-thru orders using Krystal point-of-sale system.
Shift Leader
Checkers
11.1992 - 03.1994
- Data entry clerk, developed employee schedules to ensure adequate coverage during shifts, conducted inventory checks to maintain stock levels and support operations, managed shift operations to maintain workflow and team productivity.
- Supervised Checkers crew during shifts and assigned frontline tasks.
- Opened and closed restaurant operations following Checkers procedures.
- Monitored cash handling and balanced register drawers.
Education
Bachelor of Science Degree - Accounting
Alabama State University
Montgomery, AlabamaSkills
- Restaurant management
- P&L analysis
- Customer service management
- Point of sale
- Labor scheduling
- Inventory control
- Team leadership
- Team management
Timeline
General Manager
Checkers
07.2021 - Current
Shift Manager
Taco Bell
04.2016 - 02.2020
Cashier
Krystal
07.2014 - Current
General Manager
Wendy's
01.2005 - 01.2009
Assistant Manager
Wendy's
03.2003 - 12.2004
Swing Manager
McDonald
10.1999 - 03.2003
General Manager
Checkers
12.1996 - 08.1999
Cashier
Jr. Food
04.1994 - 11.1996
Shift Leader
Checkers
11.1992 - 03.1994
Bachelor of Science Degree - Accounting
Alabama State University