Sharon Theis
Merced,CA
Summary
Actionable Public Safety Dispatcher with 1.5 years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
California Highway Patrol
11.2022 - Current
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Entering confidential data into CLETS and SVS systems
Office Assistant
California Highway Patrol
06.2019 - 11.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Assistant the public on obtaining traffic collision reports, vehicle inquires, and court information
- Processing of confidential records including traffic citations, arrest reports, court subpoenas, and other miscellaneous documents
- Managed inventory levels for office supplies, reducing costs and minimizing downtime due to stock shortages.
Office Technician
CDCR - SVSP
08.2016 - 06.2018
- Scheduling inmate medical appointments
- Managing varies health care member's daily appointment schedule and meetings
- Attending weekly meetings and keeping accurate meeting minutes
Education
No Degree - Communications
Cabrillo Community College
AptosHigh School Diploma -
Long Valley Charter
Susanville05.2012
Skills
- Radio Communications
- Technical Aptitude
- Highly Effective Communication
- Law Enforcement Policies
- Incident Documentation
- Records Management
- Unit Status Monitoring
- Typing Speed
- Decision Making
- Telephone Etiquette
- Critical Thinking
- Stress Management
Certification
POST certified
Timeline
Public Safety Dispatcher
California Highway Patrol
11.2022 - Current
Office Assistant
California Highway Patrol
06.2019 - 11.2022
Office Technician
CDCR - SVSP
08.2016 - 06.2018
No Degree - Communications
Cabrillo Community College
High School Diploma -
Long Valley Charter
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