Property Manager
Lakeshore Management
SHARON YATES
Riverview
Summary
Dynamic Property Manager with extensive experience at Lakeshore Management, excelling in tenant relations and financial budgeting. Proven track record of enhancing resident satisfaction through innovative programs and effective communication. Skilled in compliance monitoring and contract negotiation, ensuring optimal property performance and community engagement.
Work History
Property Manager
Elon Management
Resident Services Manager
Newland Land Developers
- Coordinated resident events to enhance community engagement and satisfaction.
- Managed resident inquiries and resolved issues promptly to maintain high service standards.
- Developed and implemented operational procedures to improve efficiency in resident services.
- Collaborated with maintenance teams to ensure timely resolution of facility-related concerns.
- Cultivated relationships with community partners to enrich resident programs and resources.
- Created detailed reports on resident feedback, allowing for targeted improvements in service delivery.
- Leveraged social media platforms effectively to promote upcoming events and important announcements within the community.
- Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
- Implemented preventive maintenance programs, reducing costly repairs and extending the life of facilities and equipment.
- Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
- Managed budgets effectively, ensuring optimal allocation of resources for resident programs and initiatives.
- Enhanced the living experience for residents by establishing strong relationships with local businesses and community groups.
- Improved resident satisfaction by implementing innovative programs and services tailored to their needs.
- Conducted regular property inspections to identify areas needing attention or improvement.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
- Fostered positive relations with vendors by negotiating contracts that benefited both parties financially while maintaining high-quality services for residents.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
Education
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FLSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Occupancy management
- Maintenance scheduling
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
- Marketing and advertising
- Contract negotiation
- Preparing property agreements
- Grounds maintenance
- Compliance monitoring
- Database management
- Debt control
- Accounting operations
- Landscaping and grounds maintenance
- Eviction notices
- Unit vacancies
- Fair housing compliance
- Property marketing and promotion
- Customer relations
- Sales and marketing
Timeline
Property Manager
Lakeshore Management
Property Manager
Elon Management
Resident Services Manager
Newland Land Developers
Associate of Science - Business Administration And Management
Hillsborough Community College