Sharon A. Young
Tallahassee,FL
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department Of Veteran Affairs-Veterans Health Administration
Tallahassee, FL
05.2023 - Current
- Greeted patients upon arrival and directed them to their destination within the facility.
- Conducted quality assurance checks on medical charts to ensure accuracy of documentation.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Scheduled appointments for patients via phone and in person.
- Handled general office duties to support administrative staff during peak hours.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Updated outdated patient information to maintain current records.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
Travel Phlebotomist
HCA/HealthTrust Workforce Solutions
Asheville, NC
09.2022 - 04.2023
- Provided excellent customer service while interacting with patients.
- Processed samples accurately and efficiently.
- Calibrated equipment according to manufacturer specifications.
- Verified patient information prior to specimen collection.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Ensured compliance with federal regulations governing laboratory procedures.
- Documented patient information into electronic medical records system.
- Performed venipuncture and other blood collection procedures according to established standards.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Performed quality control tests on collected specimens.
- Responded quickly and effectively to emergency situations.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Maintained patient comfort and safety throughout the phlebotomy process.
Medical Office Assistant/Lab Phlebotomist
HCA Florida Capital Women's Health Office
Tallahassee, FL
08.2021 - 09.2022
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Collected payments from patients for services rendered.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Prepared patient charts prior to each appointment.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Verified insurance coverage for each patient visit.
- Maintained a clean work environment by adhering to infection control protocols.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Submitted diagnosis and procedure codes for insurance companies.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Scheduled appointments for patients via phone and in person.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Inspected syringes and needles before use to ensure sterility.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified accuracy of scanned information by comparing it with original document.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL05-1994
High School Diploma -
FAMU High School
Tallahassee, FL05-1990
Skills
- Strong communication
- Medical billing experience
- Medical office support
- Patient scheduling
- Patient records maintenance
- Data entry proficiency
- Patient scheduling abilities
- Patient appointment management
- Recordkeeping skills
- Appointment scheduling expertise
- Resourcefulness and initiative
- Professionalism and ethics
- Medical terminology proficiency
- Patient communication
- Medical office procedures
- HIPAA compliance
- Electronic health records management
- Teamwork orientation
- Accuracy and precision
- Document storage
- Interpersonal skills
Certification
- National Phlebotomy Certification
- Certified Nursing Assistant Certification
- Basic Life Skills Certification
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Department Of Veteran Affairs-Veterans Health Administration
05.2023 - Current
Travel Phlebotomist
HCA/HealthTrust Workforce Solutions
09.2022 - 04.2023
Medical Office Assistant/Lab Phlebotomist
HCA Florida Capital Women's Health Office
08.2021 - 09.2022
- National Phlebotomy Certification
- Certified Nursing Assistant Certification
- Basic Life Skills Certification
Associate of Arts -
Tallahassee Community College
High School Diploma -
FAMU High School
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