Yvonne Edward
Chicago Heights,IL
Summary
Proven track record of keeping health records up to date and compliant with policies and procedures Proven track record of delivering care in a compassionate and professional manner. Monitored all operations for compliance with safety and quality standards service, integrity, and a strong work ethic Maintain client records; ensuring records are complete, accurate, and up to date Documenting client's progress and responses to treatment Observant advanced medical support assistant with several years of experience working as a professional. Sound knowledge of medical terminology and medical procedures. Excellent recordkeeping and customer service abilities.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
Jesse Brown VA
Chicago, IL
01.2023 - Current
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Directed incoming calls to designated nursing staff.
- Managed the process of printing and scanning documents.
- Identified and escalated concerns to nursing staff and supervisors.
Medical Support Assistant (MSA)
Edward Hines VA Medical Center
Hines, IL
03.2022 - 12.2023
- Processed appointments cancellations as requested by Veterans.
- Optimized scheduling process for veterans' appointments.
- Directed callers to the designated clinic.
- Delivered notification to associated provider.
- Operated various computerized systems.
- Showcased competence in executing responsibilities independently.
- Excelled in delivering clear, professional interactions with team members and patients via phone.
Receptionist
St. James Manor and Villas
Crete, IL
08.2021 - 02.2022
- Welcomed visitors, staff, and family members courteously.
- Monitored temperatures of visitors, staff, and vendors.
- Directed incoming phone messages to relevant staff members.
- Creates duplicates of attendance forms.
Patient Transporter
Ingalls memorial hospital
Harvey, IL
01.2016 - 01.2019
- Warmly greet patients and visitors and made each feel welcome
- Communicate with my coworkers, and staff members
- Transport patient throughout the hospital
- Sterilized wheelchair, stretcher, and iv poles
- Keep patient’s medical records confidentiality
- Let nurse know when her patients have arrived back from their test
- Report any incident to my supervisor and the nurse
Internship Student
Jeremiah Community Outreach Center LLC
Homewood, IL
07.2015 - 08.2016
- Referred clients to appropriate outside agencies when necessary.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Evaluated referrals from external sources regarding potential new clients.
- Attended professional development workshops related to substance abuse counseling.
Education
Science -
Governors state university
University Park, IL05.2016
Applied Science -
South Suburban College
South Holland05.2012
High school dipolma -
Thornton Fractional North High School
Calumet City05.2007
Skills
- Patient communication
- Patient scheduling
- HIPAA compliance
- Strong communication
Timeline
Advanced Medical Support Assistant
Jesse Brown VA
01.2023 - Current
Medical Support Assistant (MSA)
Edward Hines VA Medical Center
03.2022 - 12.2023
Receptionist
St. James Manor and Villas
08.2021 - 02.2022
Patient Transporter
Ingalls memorial hospital
01.2016 - 01.2019
Internship Student
Jeremiah Community Outreach Center LLC
07.2015 - 08.2016
Science -
Governors state university
Applied Science -
South Suburban College
High school dipolma -
Thornton Fractional North High School
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