Sharonda Waddell
Baltimore,United States
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Receptionist
Howard Johnson's hotel
Essex, MD
09.2023 - 11.2024
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Compiled data from various sources into organized reports for management review.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Supervisor
City Cruiser
Baltimore, MD
01.2021 - 08.2023
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Prepared summaries of daily work completed for review by managers.
- Operated various office equipment such as scanners, printers. when required.
Front Desk Receptionist
Gold's Gym
Baltimore, MD
05.2019 - 06.2021
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
High School Diploma -
Merventhaler Locational Technical High School
08-2016
Skills
- Scheduling
- Time management
- Information protection
- Data inputting
- Verbal and written communication
- Multi-line phone system operation
- Office management
- Documentation and reporting
- Data entry
- Front desk operations
- Scheduling appointments
- Customer and client relations
- Basic accounting
Timeline
Receptionist
Howard Johnson's hotel
09.2023 - 11.2024
Supervisor
City Cruiser
01.2021 - 08.2023
Front Desk Receptionist
Gold's Gym
05.2019 - 06.2021
High School Diploma -
Merventhaler Locational Technical High School