Summary
Overview
Work History
Education
Skills
Timeline
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Shashana Baker

Tampa,FL

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Walmart
01.2021 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Cashier

Wendys
02.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Paul Wharton High School
20150 Bruce B Downs Blvd , Tampa Fl 33647
05.2022

Skills

  • Refund Processing
  • Account Management
  • Complex Product Knowledge
  • Safety Regulations

Timeline

Customer Service Associate

Walmart
01.2021 - 09.2023

Cashier

Wendys
02.2020 - 03.2021

High School Diploma -

Paul Wharton High School

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Shashana Baker