Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatavia Herb

Schenectady

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Clerk

Gaming Commission
04.2023 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

Customer Service Representative

ANTHEM Health Services
09.2021 - 01.2023
  • Remote handle complaints provide appropriate solutions for customers follow up to resolve any issues their customers experience
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Receptionist

Dynamic Dental Lab
07.2020 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.

CNA

Pathways Nursing And Rehabilitation Center
02.2018 - 04.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Schenectady High School
Schenectady, NY
08.2021

No Degree - Nursing

Schenectady County Community College
Scotia, NY
02.2013

Skills

  • Mail Processing
  • Customer Satisfaction
  • Office Supplies and Inventory
  • Microsoft Office
  • Pulling Requests
  • Copying and Scanning
  • Microsoft Applications
  • Customer Relations
  • Call Transfers
  • Active Listening
  • Verbal and Written Communication
  • Quality Assurance Controls

Timeline

Clerk

Gaming Commission
04.2023 - Current

Customer Service Representative

ANTHEM Health Services
09.2021 - 01.2023

Receptionist

Dynamic Dental Lab
07.2020 - 07.2021

CNA

Pathways Nursing And Rehabilitation Center
02.2018 - 04.2020

High School Diploma -

Schenectady High School

No Degree - Nursing

Schenectady County Community College

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Shatavia Herb