Shatay Brewer
Carrington
Summary
Dynamic Patient Access Manager with strong leadership and team management skills. Proven track record in optimizing operational metrics and ensuring compliance with HIPAA standards. Committed to enhancing patient experience and achieving departmental goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Conifer Health Solutions
08.2021 - Current
- Assists in preparation for both short and long range planning recommendations for all Registration Process areas including: pre-service and point-of-service financial clearance activities and Patient Access functions. Actively practice budget/cost management.
- Develop and implement action plans as identified.
- Manage all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines.
- Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
- Enforces departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assists in the development of new policies according to hospital and corporate guidelines.
- Consistently communicates appropriate information to staff and provides feedback to Director and CFO. Communicates deficits and problems to supervisor with recommended solutions for improvements.
Patient Access Supervisor
Conifer Health Solutions
08.2021 - 08.2022
- Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
- Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
- Maintains positive customer service at all times, assisting staff in resolving issues.
- Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
- Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
- Perform all Patient Access functions as needed.
- Acts as part of the management team to ensure that the group is meeting all operational goals.
Patient Access PA Rep III
Conifer Health Soultions
01.2019 - 08.2021
- Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic or surgical procedures, conducting physician office/patient interviews, and explains hospital procedure guidelines and policies.
- Provides full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicare services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.
- Performs thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, leads shift Patient Access Operations, and collaborates with Department leaders in process and operational excellence.
Patient Access Rep II
Conifer Health Soultions
06.2016 - 01.2019
- Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.
Education
High School Diploma -
U.S. Career Institute
Fort Collins, CO05-2027
High School Diploma -
Fessenden Bowdon High School
Fessenden, ND05-2004
Skills
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management
- Strong leadership
- New staff training
- Customer service
- Time management
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Certified in CPR/AED
Certification
Certified Revenue Cycle Representative from hfma March 2019
Timeline
Patient Access Manager
Conifer Health Solutions
08.2021 - Current
Patient Access Supervisor
Conifer Health Solutions
08.2021 - 08.2022
Patient Access PA Rep III
Conifer Health Soultions
01.2019 - 08.2021
Patient Access Rep II
Conifer Health Soultions
06.2016 - 01.2019
High School Diploma -
U.S. Career Institute
High School Diploma -
Fessenden Bowdon High School